Desktop Support Officer

IT Skills and Experience - Desired Experience: - Computer OS/Peripherals troubleshooting - Handling Different PC Operating Systems ( Windows 7/8 and 10) - Performing Hardware Software Installation ( understanding of deployment tools like SCCM) - Basic knowledge of SOE and group policies - Printer support - Good knowledge of MS Office tools installation & troubleshooting - Excellent customer service and people skills - Field experience supporting a variety of technologies and services - Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems - Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure Personal Attributes: - Excellent End-user computing skills. - Good knowledge of Infrastructure support. - Strong analytical and problem-solving capabilities - Well-organized and extremely detail-oriented - Strong customer service ethic and great communication skills, both oral and written - Passionate about delivering quality no matter what you are doing - Can work both independently and in a collaborative team-oriented environment - A self-starter, motivated to push the limits and think outside of the box - Fondness for solutions that are simple, elegant, and effective - Ability to work with and maintain confidential information In-depth knowledge of: - Windows OS (e.g. XP, Vista, Windows 7, 10) - Microsoft Office applications - PCLaptop hardware - PCLaptop peripherals, including printers - Mobile devices Basic knowledge of: - Active Directory - Exchange - Apple OS - SCCM IT Qualifications At least two of the following: - PCLaptop OEM Maintenance Certification - CompTIA A+ Certification - Microsoft Certified IT Professional (MCITP) certification in the desktop area - Microsoft Office Specialist (MOS) Certification Experience in a similar role - 1+ Years of relevant experience.

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