Manager, Strategic Account Management

Company Description

'Hungry to make a difference? Then foodpanda may be the place for you!'
 

At foodpanda, we’re on a mission to redefine customers’ food and shopping experience as a multifaceted online platform across the 11 markets we operate in. We’re all about bringing on the smartest and brightest minds as we continue to grow in a fast-moving and agile environment, and hiring those who can thrive in an energetic and hardworking start-up culture. We strive to become everybody’s most loved delivery platform, however, this won't happen without some really awesome people!

We are looking for a highly-driven and motivated Corporate Lead to join our fun, professional and dedicated Commercial Team based here in Hong Kong. Wait no longer and join us if you want to make a direct and visible impact and contribute to large-scale success!  

Job Description

Roles and Responsibilities

Roles

• A relationship manager who manages a portfolio of Top HK F&B Groups with a focus on building lasting relationships to increase our unit economy profitability and advertisement revenue, and accelerate business engagement 
• A growth consultant who formulates growth strategies with solid data background to maximize portfolio revenue and enhance brand market presence 
• A key team player who cooperates with internal departments on daily operations and business growth project execution

Responsibilities

• Lead joint business planning with partners and regular business review and strategy meetings
• In-depth analysis of commercial, operational performance metrics to optimize performance and drive revenue growth
• Activate and introduce set of services to facilitate partners’ revenue growth
• Account relationship management for retention and partnership development
• Forecast and track monthly and quarterly strategic account metrics 
• Execute partnered marketing campaigns and ad-hoc commercial projects
• Interact closely with internal team for daily operations, logistic, BAU promotions and partnered marketing campaigns execution
• Represent foodpanda as an ambassador, develop a trusted advisor relationship with strategic accounts
• Daily management of partnered marketing campaigns, BAU promotions 
• Daily management of incoming inquiries of operational cases with respective operation team for execution & task delivery 

Qualifications

Desired Skills and Experience

• At least 5 years’ experience in an account management or operational sales role, possess outstanding communication and interpersonal skills
• Ability to analyze and draw inference from data with actionable insights
• Experience in delivering client-focused solutions based on partners’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
• Experience in digital marketing solutions selling preferred
• Knowledge in Chinese Word Processing is mandatory
• Knowledge in the use of Salesforce preferred

Additional Information

What We Offer

• A dynamic, fast paced environment
• A vibrant and international team with diverse background
• Steep learning curve in e-commerce & entrepreneurship
• Learning & development programs and skills trainings 
• Flexible working hours and agile company with a flat hierarchical structure
• Monthly staff allowance, and corporate discounts including at restaurants, gyms and many more
• Free pandapro - Access to special delivery and dine-in offers
• Agile office environment with a fully-stocked beverage fridge and self-serve beer 
• Unlimited paid leave policy