Senior QA Analyst

Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Senior QA Analyst to add to our growing software quality assurance team. As the Senior QA Analyst, you will be responsible for spearheading a team responsible for analyzing product quality of our software applications. You will be expected to independently design effective test plans for new features (including acceptance and exploratory testing methods), to set up and execute tests in a timely fashion, to collaborate with developers to resolve discovered quality issues, and to produce clear and actionable bug reports.

This role represents the final step in the iterative development process before production release and must maintain a high attention to detail in a fast-paced environment. Additionally, this role will contribute to automated testing solutions to ensure the absence of critical regression defects.

Job Responsibilities

• Responsible for manual and automated software QA testing
• Coordinating ticket assignments and collaborating with QA and CRM/4D & Desktop team to complete assigned tickets
• Test incoming software from Development Teams
• Identify, analyze, and document problems with program function, output, or content
• Monitor bug resolution efforts and track successes
• Utilize Jira for managing incoming tickets and working with a high sense of urgency to resolve software bugs
• Write and maintain automated end-to-end testing utilizing modern frameworks such as Cypress and languages such as JavaScript & Python

• Experience testing web or native applications (MacOS)
• Proficiency in modern software QA best practices (functional and non-functional testing)
• Effective and articulate communication skills
• Strong attention to detail with a creative edge to discover defects under various customer personas
• Team player with excellent collaboration skills
• A passion for growth in learning new technologies and tools to support testing strategy
• Knowledge of Git version-control system
• Familiarity with agile development processes and kanban project-management workflow is preferred
• Experience writing and maintaining automated end-to-end tests using modern frameworks such as Cypress, and languages such as JavaScript and Python
• Familiarity with accessibility testing and WCAG standards would be a bonus
• Familiarity with application life-cycle management tools, including CI/CD processes preferred
• Understanding of client/server interaction and network protocols
• Basic understanding of query languages (such as SQL) and relational database-management tools preferred
• ISTQB Foundation Level certification would be a big plus

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – committed to paying attention to the details
• Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
• Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.