Sr. Support / Software Engineer (TippingPoint)
Indexed description
Overview
Trend Micro’s TippingPoint™ Taiwan Engineering Team is expanding! We are establishing a pair engineering team that collaborates closely with the US-based TippingPoint group to support and enhance our on-premises intrusion prevention solutions - Threat Protection System (TPS) and Security Management System (SMS).
In this role, you’ll take ownership of the end-to-end case-handling process - from triage and investigation to root cause analysis, code fix, verification, and release. You’ll work in a global environment that values technical depth, teamwork, initiative, and effective use of modern AI tools, applying your skills to maintain and improve world-class network security products. AI-assisted engineering is an expected part of how we work - helping engineers move faster, troubleshoot smarter, automate repetitive tasks, and deliver higher-quality outcomes. As the team matures, you’ll also have opportunities to participate in new feature development.
Responsibilities
- Handle customer cases end-to-end: triage, reproduce, investigate, identify root causes, implement fixes, verify, and release patches
- Collaborate closely with US TippingPoint engineers and global support teams for knowledge transfer and issue resolution
- Work on C/C++ code base for TPS and Java code base for SMS, under Linux environments
- Analyze logs, core dumps, and network traces to pinpoint defects or performance issues
- Develop diagnostic tools, automation scripts, or internal utilities to improve triage efficiency
- Maintain and enhance test coverage and release quality through automated testing
- Contribute to documentation and share technical insights across global teams
- Participate in future feature development once the team transitions beyond the sustaining phase
- Use AI tools to improve debugging, coding, testing, documentation, and daily productivity
- Apply sound judgment to validate AI-generated output and ensure engineering quality
- Drive workflow improvements through AI and automation
- BS/MS in Computer Science, Information Technology or related field
- 3+ years of experience in software development or sustaining engineering
- Proficiency in C/C++ (for TPS) and Java (for SMS), with solid understanding of Linux systems and networking fundamentals
- Familiar with troubleshooting, debugging, and root cause analysis of large code bases
- Experience with source control (Git), build systems, and CI/CD pipelines
- Knowledge in network protocols (TCP/IP, VLAN, IPSec etc.) or intrusion prevention technologies is a plus
- Strong communication skills in English for global collaboration
- Hands-on experience with AI-assisted development tools
- Ability to use AI effectively for coding, debugging, analysis, or automation
- Ability to critically review AI output for correctness, quality, and security
- Willingness to continuously learn and adapt to new AI tools
- Self-motivated and curious learner who takes initiative to seek knowledge and clarify ambiguity
- Analytical thinker with a problem-solving mindset and attention to detail
- Proactive in cross-team communication and sharing findings
- Resilient, responsible, and eager to grow in a fast-moving cybersecurity domain
- Embraces AI as a core part of modern engineering practice while maintaining strong ownership and quality standards
連結智慧 守護世界 --- Connected Intelligence for Securing a Connected World
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