Director, CX Business Systems

Braze Director, CX Business Systems Reposted 15 Hours AgoSaved Easy Apply Hybrid San Francisco, CA, USA Easy Apply 184K-275K Annually Expert/Leader 184K-275K Annually Expert/LeaderMarketing Tech • Mobile • SoftwareLead and grow a team of Business Systems Analysts and Technical Program Managers to define and execute the CX technology strategy and roadmap for post-sales functions. Own vendor selection and relationships, budgets, delivery governance, AI adoption across CX workflows, integrations and data alignment with analytics teams, and stakeholder communication to drive operational efficiency and scalable CX systems.Top Skills: Api IntegrationsBrazeBrazeaiBusiness Intelligence (Bi) ToolsCertiniaData WarehousingGainsightRocketlaneSalesforce Customer Experience CloudSalesforce Service CloudSearchunifySupportlogic