Manager, Call Center Technology

Spectrum Manager, Call Center Technology 7 Hours AgoSaved Hybrid Charlotte, NC, USA Mid level Mid levelInformation Technology • Internet of Things • Mobile • On-Demand • SoftwareLead and manage enterprise telephony and call center platforms, oversee carrier relationships and voice infrastructure, mentor voice engineers, drive incident triage and root-cause analysis, enforce voice architecture and standards, collaborate with network and incident teams, and coordinate vendor/carrier engagements to optimize voice operations and customer experience.Top Skills: AcdAppdynamicsCcaasCi/CdDatadogDockerInfrastructure As CodeKubernetesLinuxSession Border Controllers (Sbc)SipSip ProxySip Trunking