Support Specialist

What your impact will be: - Assist in migrating documentation to the client knowledge base. - Take support-related telephone calls. - Create support tickets in the ticketing system with the goal of accurate documentation. - Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support. - Collaborate with other members of support on assessing training needs for tier-one support positions. What we are looking for: - Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment - Excellent verbal and written communication skills - Outstanding customer service and organizational skills - Exceptional analytical, troubleshooting and problem-solving skills - Positive, results-oriented mindset - Ability to multi-task effectively and consistently meet assigned deadlines - Self-starter with the ability to work well independently and in groups - Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired What we can offer: - 3 weeks' vacation and 5 personal days - Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment - Employee stock ownership and RRSP/401k matching programs - Lifestyle rewards - Remote work and more!

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/support-specialist-military-veterans-and-diverse-job-seekers