Security Operations Engineer (CyberArk)

Position overview

We are looking for a Security Operations Engineer (CyberArk) to join our team in collaboration with one of our clients, a multinational professional services brand of firms, the second-largest professional services network in the world, considered one of the Big Four accounting firms. Our client is present in more than 157 countries across 742 locations around the world.

In this role, you’ll be responsible for providing Level 2 technical support, incident management, and operational excellence for client CyberArk-based PAM infrastructure supporting a global organization.

Also, you will handle incident triage and resolution, support platform maintenance and disaster recovery activities, manage privileged account onboarding and access controls, and collaborate effectively with Engineering, Application, and Infrastructure teams across all organizational levels.

Responsibilities

Incident Management & Troubleshooting

• Perform L2 triage, troubleshooting, and resolution for CyberArk and PAM-related incidents.
• Diagnose and resolve authentication failures, credential delivery issues, and account reconciliation problems.
• Escalate complex technical issues and suspected platform defects to L3 support and engineering teams.
• Maintain incident response SLAs and provide regular status updates to stakeholders.
• Document lessons learned and contribute to resolution knowledge base.

Platform Support & Maintenance

• Provide technical support across all CyberArk components including Enterprise Password Vault (EPV), Central Policy Manager (CPM), Password Vault Web Access (PVWA), Privileged Session Manager (PSM), Central Credential Provider (CCP), and PAM Microservices.
• Troubleshoot issues across DEV, TST, and PRD environments.
• Support disaster recovery testing and validation of backup/recovery procedures.
• Participate in platform maintenance windows and change management activities.
• Maintain and update Standard Operating Procedures (SOPs) and runbooks.
• Monitor infrastructure and platform health using enterprise monitoring and logging tools.

Access & Credential Management

• Support privileged account onboarding and vaulting processes.
• Assist with safes management and entitlement configuration.
• Implement least privilege access controls and manage RBAC (Role-Based Access Control).
• Support identity and access management activities including Entra ID/Azure AD and Active Directory integration.
• Manage and troubleshoot group-based access management strategies.

Operational Excellence & Collaboration

• Collaborate effectively with Engineering, Application, and Infrastructure teams to resolve complex issues.
• Interact professionally with internal stakeholders across all organizational levels.
• Provide clear, concise communication to global teams in high-pressure situations.
• Participate in scheduled 24x7 global on-call rotations and emergency incident response.
• Contribute to process improvements and operational efficiency initiatives.
• Participate in knowledge transfer and team training activities.

Requirements

• 3+ years of experience in IT operations support, system administration, or security operations.
• Previous experience supporting CyberArk or similar PAM solutions.
• Experience with API testing and integration troubleshooting.
• Background in infrastructure security or identity governance.
• Understanding of microservices-based architecture and cloud-native deployments.
• Experience with monitoring and logging tools for infrastructure and application support (Splunk, ELK, Datadog, or similar).
• Knowledge of UNIX/Linux and Windows server environments.
• Hands-on experience supporting enterprise security or identity management platforms.
• Understanding of Role-Based Access Control (RBAC) and least privilege principles.
• Knowledge of identity management concepts and privileged account governance.
• Familiarity with Entra ID/Azure AD and Active Directory integration.
• Experience with group-based access management strategies.
• Knowledge of ITIL processes (Incident Management, Problem Management, Change Management).
• Understanding of SLA management and incident escalation procedures.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proficient in English.

Nice to have certifications:

• CyberArk Trustee Certification
• CyberArk Defender Certification
• CyberArk Sentry Certification
• CompTIA Security+ or equivalent security certification
• ITIL Foundation certification

Benefits

• Attractive salary package based on experience and seniority bonus;
• 13th salary based on company performance;
• Bonus for internal referrals;
• Meal vouchers;
• Private health insurance, including dental services and psychological consultations;
• Flexible working hours (basic hours system);
• Access to over 600 sports centers in the 7Card network;
• Online language courses: English and French;
• Access to the e-learning platform;
• Access to technical training programs/workshops, as well as other technical events (both as a participant and as a speaker);
• Development opportunities through involvement in internship and mentoring programs;
• Access to soft skills programs and workshops;
• Participation in various internal events and team-buildings;
• Access to international opportunities for career development with challenging and interesting projects in a dynamic international work environment;
• Paid days off offered for involvement in volunteer activities and for public holiday

Kindly note that only suitable candidates will be contacted.

Randstad Digital Romania, formerly known as Ausy Technologies Romania, is part of Randstad Digital - a global group that gathers all the tech companies under the umbrella of Randstad.

The company has been present in Romania for over sixteen years, with constant growth.

Randstad Digital Romania has offices in Sibiu and Bucharest, and works with clients on a vast range of projects across diverse industries, among which Automotive, Heavy industry, Transportation, Finance, Services, Security & Biometrics, Tourism, Platforms & IoT, Telecom & Mobile and more.

At Randstad Digital Romania, we aim to be the specialized global delivery center to support our customers in transforming complex projects into reality, leveraging our expertise to create solutions that improve the customers’ experience.

How do we really make the difference? It’s all about our team!

Randstad Digital Romania is founded on the excellence of our engineers and we consider our crew to be our most valuable asset. Our Agile software team consists of over 400 highly skilled specialists spread all over the country. We rely our success on our talented, determined and creative colleagues.

With our talent-first approach, we are committed to providing challenging opportunities and supporting our talents' growth and development. Our culture encourages our people to innovate, challenge, explore and grow!

We are dedicated to providing the best features based on our partners' needs, to integrate and manage the right mix of services for a hybrid customized solution. Our goal is to keep the quality of our expertise at a top level and keep our partners’ costs in the right balance.

Randstad Digital undertakes to protect all personal data entrusted to it. We will ensure that your personal data is processed in a manner that ensures appropriate security and confidentiality.

Our privacy policy is available at https://www.randstaddigital.ro/privacy-policy/.