Customer Support Specialist, Benefits

Justworks Customer Support Specialist, Benefits Reposted 11 Hours AgoSaved Easy Apply Hybrid New York, NY, USA Easy Apply 32-39 Hourly Senior level 32-39 Hourly Senior levelHR Tech • Payments • Professional Services • SoftwareProvide benefits-focused customer support for small business clients via phone, chat, and tickets. Own and resolve issues across medical, dental, vision, retirement, HSA/FSA, leave and commuter benefits, ensuring compliance with COBRA, HIPAA, FMLA and Section 125. Triage queues, collaborate cross-functionally for product/process improvements, and serve as a benefits subject-matter expert.Top Skills: JIRATalkdeskZendesk