ServiceNow Developer (m/f/d) - CSM & ITSM

Your Role

In this role, you will play a key part in shaping and advancing BEUMER Group’s ServiceNow platform landscape. As part of a global, cross‑functional environment, you will help evolve governance structures, processes, and technical standards while supporting the platform’s long‑term maturity and adoption across the organization.

Your Responsibilities

• Design, implement, and enhance ServiceNow CSM and ITSM solutions across core modules
• Develop flows, scripts, UI policies, IntegrationHub spokes, and upgrade‑safe customizations
• Build and manage integrations with external providers, including SLAs, OLAs, contracts, and vendor coordination
• Establish and maintain governance for release cycles, data models, error handling, and security boundaries
• Apply security best practices and maintain documentation for compliance and audit purposes
• Collaborate closely with business stakeholders to refine requirements and continuously improve the platform
• Support platform adoption through demos, knowledge articles, training sessions, and performance analytics

• A degree in Computer Science, Information Systems, or a comparable field
• Several years of hands‑on experience developing ServiceNow solutions, particularly in ITSM and ideally also CSM
• Clear and structured communication skills for working with both technical and non‑technical stakeholders
• ServiceNow certifications such as CSA, CIS‑ITSM, or CIS‑CSM are a strong advantage
• A self‑organized, analytical, and goal‑oriented working style in global virtual teams
• Curiosity and motivation to continuously learn in a fast‑changing technology environment
• Strong English skills; German language skills are beneficial for collaboration in an international context

• A key role in shaping a growing and evolving ServiceNow platform landscape
• Close collaboration with international stakeholders and diverse business areas
• High level of responsibility with room to influence standards, governance, and best practices
• A culture that values trust, knowledge sharing, and continuous development

Conveying, loading, palletizing, packing, sorting and distributing – BEUMER Group develops and produces technically leading intralogistics systems for the global market. Our employees are characterized by excellent know‑how and a strong will to consistently develop themselves further. We do our utmost to promote this claim: within the framework of a family‑like cooperation characterized by high mutual esteem and a culture of trust that creates stability and security. Our common goal: to implement outstanding and innovative projects worldwide.

Additional Information

We look forward to receiving your application! Please include your salary expectations (gross annual salary) and your notice period or earliest possible starting date.