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Softthink Solutions Linkedin · Posted 17d ago

Database & Application Support Specialist / Tyler System

Kenosha

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Indexed description

Database & Application Support Specialist / Tyler System Administrator

Location: Onsite - Kenosha, WI

Schedule: On-site during business hours; remote/on-call after hours

Support Model: Required 24/7/365 participation

Clearance: Must meet FBI CJIS Security Policy requirements

Role Summary

  • Provides database, application, and interface support for Tyler Public

Safety Software and other critical systems. Serves as the designated Tyler

Public Safety System Administrator.

Key Responsibilities

  • Provide on-site application and database support during business hours

and remote/on-call support after hours.

  • Administer Tyler CAD, LERMS, Jail, and Mobile systems.
  • Support standard applications including ERP, Office 365, scheduling,

evidence, fleet, and others.

  • Install, configure, and troubleshoot software applications.
  • Support server-side application components.
  • Support application-related network needs.
  • Manage database policies, performance, integrity, and availability.
  • Evaluate and recommend version upgrades.
  • Troubleshoot issues between KJS, member agencies, and Tyler

Technologies.

  • Assist end users in effective use of Tyler systems.
  • Perform system performance monitoring, backup/recovery, and security

maintenance.

  • Support multiple system interfaces including TraCS, CCAP, Livescan, ProQA,

Axon, and others.

  • Participate in cybersecurity compliance and CJIS audits.
  • Respond to Priority 1 and Priority 2 incidents within required timeframes.
  • Required Skills
  • SQL/database administration
  • Application support
  • Tyler Public Safety Software experience
  • Strong troubleshooting and integration skills

Required Qualifications

  • 3–5 years of experience in database administration or application support.
  • Strong SQL Server or equivalent database experience.
  • Experience supporting enterprise or public safety applications.
  • Ability to troubleshoot complex application and database issues.

Preferred Qualifications

  • Direct experience with Tyler Public Safety Software Suite.
  • Experience in law enforcement or 24/7 operational environments
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