Database Designers

KCS builds software crafted to improve the customer experience. We lead the industry with appealingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future!

The Customer Identity & Access Management group at KCS build and maintain secure, reliable, and easy to use authentication, authorization and security features for KCS’s customers, products and services.

We’re looking for a backend engineer to join our authentication team, contributing new features to our login experience and authentication services. This is a phenomenal opportunity to be part of accelerating a rework of KCS’s identity management solutions! Ideal candidates will possess excellent problem solving skills, be driven to help customers, and be passionate about crafting and scaling authentication solutions for large scale use cases.

What You’ll Be Doing

• Work with a closely knit team with multifaceted strengths to deliver value to our customers by building a secure, easy-to-use login experience.
• Deliver enterprise grade software and experience some of the challenges presented working at a global scale. We own some of the largest scale services within KCS.
• Solve customer problems in collaboration with our outstanding customer advocates.
• Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
• Design and build solutions to achieve a unified identity management system across KCS services.

What you bring to the role

• Prior experience in a backend or full-stack application engineering role
• Proven understanding of web application development and excellent knowledge of at least 1 server-side scripting language
• Excellent communication and time-management skills
• You believe building phenomenal software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.
• Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues

• Prior experience owning Ruby or JVM services in a production environment
• Experience using monitoring/alerting to ensure the reliability of a system

• Our code is a split between Ruby on Rails and microservices written in Scala
• We use AWS Aurora to store data in MySQL and Kafka to stream events between services
• We use Kubernetes and AWS to deploy and scale our applications

KCS software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a KCS workspace, or the kitchen table, you’re part of one team at KCS.

Individuals seeking employment and employees at KCS are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

KCS endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application.

By submitting your application, you agree that KCS may collect your personal data for recruiting, global organization planning, and related purposes.