Software Engineer

Software Engineer – USA Tech Team

Overall Ambition

Solve some of today's complex hospitality problems by creating innovative solutions using an open technology toolset.

What We're Looking For

We are looking for a Software Engineer to join our passionate, lean, agile, fast-growing, evolving and tech-loving team on a permanent basis. The projects we are working on are innovative and will change the fast-casual dining experience forever.

Living the Nando's Values

As a Nandoca, you'll embody the values that make Nando's unique. We are looking for people who:

• Pride – Take ownership of their work, hold themselves to high standards and care deeply about delivering quality outcomes.
• Passion – Bring energy, curiosity and enthusiasm to solving problems and creating great customer experiences.
• Courage – Challenge the status quo, embrace change and make informed decisions, even when faced with uncertainty.
• Integrity – Act with honesty, transparency and accountability in everything they do.
• Family – Collaborate openly, support teammates and contribute to an inclusive environment where everyone can thrive.

These values shape how we work together, make decisions and build technology that moves Nando's forward.

The Role

As a Software Engineer, you will be responsible for designing, developing, deploying and maintaining innovative solutions using the latest tools and technologies. Software Engineers work in conjunction with Technical Leads and focus on delivering through the entire technical stack: be that backend services, systems integrations or rich user interfaces.

You will relish tackling and solving tough problems and be looking to expand your skillset and increase your influence across new technologies. We will continue investing in you through training, conferences and great opportunities for advancement as we grow our team.

You'll be comfortable working independently on backend and frontend tickets and can run effective sessions with peers on your team to ensure we're delivering the right thing in the right way. You will work with our build pipelines and infrastructure at a level where you can configure, optimise and troubleshoot for continued reliability and performance.

You'll be passionate about moving Nando's forward and be a champion of best practices, patterns, processes and technology. You will lead by example: getting your hands dirty in the code, inspiring your peers and delivering quality software every day.

About the USA Tech Team

Our team’s objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To deliver this, we work across the entire online ordering stack — Locate, Menu, Payment and Orders — as well as Loyalty, Identity and the frontend app and web experiences.

The Locate domain is key to discovering restaurant capabilities during online ordering and third-party integrations, helping communicate to our customers and other systems what a restaurant can offer.

The Menu domain’s primary objective is to support the business in presenting menu items digitally, effectively translating the physical menu into a seamless digital experience.

The Payment domain covers everything related to getting money in for our eCommerce journeys, making integration with our payment provider a critical responsibility.

The Orders domain handles taking, processing and tracking customer orders end to end, making sure every order placed online reaches the right restaurant accurately and on time.

The Loyalty domain rewards customers for choosing Nando’s, building the programmes and integrations that recognise and retain them.

The Identity domain manages how customers sign up, sign in and are recognised across our digital experiences, keeping their accounts secure and seamless.

Our frontend applications bring these domains together across web and app, delivering the rich, consistent experience our customers interact with every day.

As a member of our team, you will play a crucial role in developing and enhancing the digital experience across these domains. Your primary responsibility will be to work on end-to-end projects, providing APIs and connecting them with the frontend experience on both web and app platforms.

Collaboration with other domain teams within the Customer Digital space will be a key aspect of your role, ensuring smooth integration and leveraging collective expertise to deliver the overall customer experience. You will be responsible for developing elegant solutions to match multi-variant business requirements and building high-throughput systems to support our operations.

Responsibilities

Our Engineers have the opportunity to work on a variety of projects across a wide range of products that enable us to operate our restaurant business efficiently and provide customers with a great experience.

• Actively collaborate with other members of the team across all disciplines.
• Routinely pair across disciplines and drive improvements in the team's ways of working.
• Support backlog priority decisions with technical input.
• Develop end-to-end and unit test coverage, actively increasing the robustness, quality and number of tests within our codebase alongside feature development.
• Maintain services once in production and ensure a robust monitoring and alerting strategy is in place (and create one if not). If you build it, you run it.
• Build robust and performant release pipelines and support peers in troubleshooting build failures.

Skills Required

• Proficiency in one of main programming languages such as Rust, Golang, TypeScript is essential.
• Experience with React & React Native is highly desirable.
• Experience with Kubernetes, Google Cloud Platform and Okta is highly desirable.
• Proven experience of agile practices and the ability to break down complex epics/features and provide effort estimates.
• Experience working in more than one language or technology stack.
• Experience and enthusiasm for embracing AI as part of the development workflow
• Ability to articulate technical topics and promote technology opportunities with a clear customer benefit.
• Ability to engage with stakeholders outside the team and lead technical integration discussions with third parties.

Everyone is Welcome

At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando’s.

We’re committed to creating an inclusive and respectful culture for all; including our existing and future Nandocas, partners and suppliers, customers and the communities we are a part of.

We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life.

We welcome applications from a diverse range of individuals and will consider any reasonable adjustments in order to enable candidates to perform as well as possible during the recruitment process.