Specialist - ServiceNow Developer

Specialist Service Now Developer (Fixed Term)

IS & T – Information Systems

Brisbane and Townsville, Queensland, Australia

Ref. No. 105172

Glencore are currently advertising for a Specialist ServiceNow Developer for a 12 month fixed term vacancy that exists at either our Townsville or Brisbane operation. This role is working a Monday–Friday roster .

Why consider working with us at Glencore?

Glencore is one of the world’s largest globally diversified natural resource companies and a major producer and marketer of more than 60 commodities. Our operations comprise of around 150 mining, metallurgical and oil production assets. Our purpose is to responsibly source the commodities that advance everyday life. Employing 135,000 people globally, people are at the heart of our business, and we aim to attract employees who strive to be leaders in their field.

Our Glencore Metals Australia (GMA) business encompasses a complex and diverse scope across Zinc, Nickel and Copper Assets in Qld, NT and WA, including underground and open pit mines, processing plants (concentrators, smelters and a refinery) and port facilities.

Your Benefits would include:

• Competitive Remuneration packaged with 13% superannuation.
• Benefits program including discounts with Health Insurance providers, online and in-store discounts through Glencore Rewards, salary sacrificing vehicles, Employee Referral Program and Recognition and Reward programs.
• Fantastic professional development opportunities with leadership development programs, ambassador Programs and unrivalled career opportunities

About The Role

The ServiceNow Platform Developer plays a critical role in supporting and enhancing a global, multi-module Service Now platform used across seven countries and multiple business functions including ITSM, HR, Finance, and ERP integration. Operating within a fast paced, 24/7 enterprise environment, the role focuses on ensuring platform stability, security, and continuous improvement while contributing to a forward looking digital roadmap. The position sits within a collaborative IS&T team and offers the opportunity to influence platform direction, deliver innovative solutions, and support enterprise wide transformation. The role reports directly to the Specialist – ServiceNow System, with no direct reports, and works closely with global IS&T teams and broader business stakeholders

Key responsibilities:

• Administer, configure, and enhance the global ServiceNow platform
• Deliver development across ITSM, HR, Finance, and ERP workflows
• Support platform stability in a 24/7 operational environment
• Engage with stakeholders to gather and translate requirements
• Contribute to Agile delivery, sprint planning, and roadmap initiatives
• Support data integrity across CMDB, catalogues, integrations, and portals

Experience Required

The ideal candidate will bring proven experience administering or developing ServiceNow within a complex enterprise environment, with strong technical capability across scripting, configuration, and integrations. They will demonstrate the ability to work collaboratively in a global team, actively contribute to design and decision making, and show curiosity and adaptability to grow across the platform. A proactive mindset, combined with the ability to challenge ideas constructively and deliver scalable solutions, is essential for success in this role.

You will have the following skills:

• ServiceNow Certified System Administrator (CSA) – essential
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) – essential
• Tertiary qualification in Information Technology or related discipline (preferred)
• ITIL Foundation certification or strong understanding of ITSM frameworks (highly desirable)
• Demonstrated experience developing or administering ServiceNow in an enterprise environment
• Strong scripting capability, particularly in JavaScript and ServiceNow platform tools (workflows, business rules, UI policies)
• Proven experience integrating ServiceNow with external systems using REST/SOAP APIs and MID Server
• Ability to work within Agile delivery frameworks with exposure to sprint planning and iterative development

At Glencore, our people are the foundation of our success, and we are committed to creating a workplace where our values guide everything we do. Safety is our first priority — we never compromise on it. We act with Integrity, choosing to do what’s right even when it’s challenging. We take Responsibility for our actions and strive to make a positive impact. Through Openness, we communicate honestly and encourage meaningful dialogue. We embrace Simplicity, focusing on what truly matters and avoiding unnecessary complexity. And with Entrepreneurialism, we welcome new ideas and continuously seek better, safer and more efficient ways of working.

If you share these values and are ready to contribute to a team that is committed to excellence, we encourage you to apply and be part of our journey at Glencore. Please apply now.

Applications Close: 17th of July