Solutions Engineer II – ERP Customization & Integration

Summary Of Duties & Responsibilities

Solutions Engineer II is a mid-level role responsible for delivering moderately complex ERP solutions. This individual works with cross-functional teams to translate business needs into system enhancements, troubleshoot issues and drive integration initiatives. The role blends hands-on development with business process understanding to support scalable BST11 ERP growth.

Essential Functions

ERP Development & Customization

• Develop custom ERP modules and integrations
• Create and refine reports, scripts, and automated workflows
• Assist with integration and data migration activities

System Analysis & Troubleshooting

• Analyze and resolve ERP issues affecting users and operations
• Test and validate system changes
• Ensure data integrity across ERP-related systems

Collaboration & Requirements Gathering

• Collaborate with stakeholders to define detailed requirements
• Lead small discovery sessions to gather process and system inputs
• Provide technical assistance during ERP upgrades and rollouts

Estimating and Planning

• Assist in estimating development tasks and timelines
• Identify dependencies and propose solutions to reduce risk

Documentation and Compliance

• Maintain accurate technical documentation and change logs
• Follow data governance and security policies

Continuous Improvement

• Research tools and features that improve system performance
• Recommend enhancements to ERP functionality based on user feedback

Skills & Competencies

• Solid understanding of ERP platforms (e.g., BST11, Deltek, NetSuite, Microsoft Dynamics 365)
• Proficient in SQL, C#, REST/SOAP APIs, SSRS, and other programming languages
• Experience with API design/consumption
• Strong troubleshooting, analysis and organizational skills
• Comfortable working independently or as part of a team
• Effective communicator with technical and business stakeholders

Team Support/ Leadership

• Offer peer support and share technical knowledge with junior staff
• Contribute to onboarding documentation and knowledge base
• Represent the Development team in cross-department meetings
• Perform additional related duties as directed

Education Or Prior Work Experience

• Bachelor’s degree in computer science, information systems, software engineering or a related field.

Experience

• 2+ years

Reports To

The Technical Services Manager

Number Supervised

0

Travel

Some travel possible but not extensive

Work Environment & Physical Demands

This job operates in a professional office environment with standard office equipment. Remote work is supported with core hours of 9:00 a . m . –6:00 p . m . E T. The employee is regularly required to speak and listen and frequently required to stand, walk and use their hands.