Application Support Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in Switzerland

Role Definition

We are seeking an experienced Application Support Engineer with 6+ years in IT operations or application support, ideally within banking or financial services. In this role, you’ll play a vital part in ensuring the stability, readiness, and reliability of critical application environments across Development, SIT, UAT, and non-production systems. You’ll operate within a structured, high-integrity environment where precision, compliance, and client confidentiality are paramount.

This is a unique chance to grow your skills using modern observability tools, automation practices, and agile delivery models, all while contributing to mission-critical banking operations rooted in Swiss excellence.

Key Responsibilities

• Support environment setup, maintenance, and validation across Dev, SIT, UAT, and pre-production systems to ensure operational readiness.
• Perform routine system checks, log reviews, and health verifications to proactively detect and address potential issues.
• Continuously monitor application availability dashboards using tools to identify outages or performance degradation.
• Oversee batch job processing including monitoring start-of-day and end-of-day (COB) cycles for successful completion.
• Respond promptly to incidents and system alerts, perform initial diagnostics, and escalate to senior engineers when required.
• Assist in database refresh activities, including coordination with DBAs, executing data masking routines, and performing post-refresh validation.
• Log, track, and manage incidents, changes, and tasks using Ticketing & ITSM tools , ensuring compliance with ITIL processes.
• Support deployment activities through CI/CD pipelines and verifying deployment success and rollbacks.
• Maintain and regularly update technical documentation, runbooks, and knowledge bases in Confluence to ensure accurate and accessible information.
• Participate in incident resolution bridging and contribute to Root Cause Analysis (RCA) by providing logs, event timelines, and diagnostic findings.
• Follow and apply ITIL-aligned practices for Incident, Problem, and Change Management across daily operations.
• Demonstrate foundational awareness of containerized environments, including monitoring container health and retrieving logs for troubleshooting.
• Leverage scripting skills to automate repetitive tasks and improve operational efficiency.
• Work effectively within distributed, multi-vendor teams, communicating clearly in English, and aligning efforts with business and technical stakeholders.

Qualifications & Experience

• Possess 6+ years of experience in Application Support within enterprise IT environments
• Experience in monitoring application availability via dashboards and health checks — using tools like Dynatrace, Grafana, or custom portals — to proactively detect outages or performance degradation.
• exposure to complex IT landscapes, preferably in the banking or financial services sector, with understanding of regulatory, security, and operational rigor.
• Practical experience supporting applications across various lifecycle stages — Development, SIT, UAT, and Production-like environments — ensuring stability and readiness.
• knowledge of ITIL processes, particularly Incident, Problem, and Change Management, with demonstrated use in day-to-day operations.
• Familiarity with batch-driven operations and scheduling tools such as UC4 or Atomic AWA, including monitoring job flows and identifying failures.
• Proficient in using enterprise tools for support operations such as Jira , Service now ,Confluence ,GitLab, Octopus
• Technical comfort with operating systems: Linux/Unix and Windows (command-line operations, log inspection, file permissions).
• Basic understanding of database technologies (Oracle, MS SQL) — ability to run queries, check session status, and assist during DB refreshes cycles.
• Foundational awareness of containerization technologies such as Docker and Kubernetes (K8s), particularly in monitoring and supporting container-hosted applications.
• Experience working in collaborative, distributed teams across time zones, vendors, and disciplines; ability to communicate clearly and follow structured processes.
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and root cause identification.
• Excellent communication abilities, with fluency in English (professional proficiency) — essential for interacting with internal teams and stakeholders.
• Working knowledge of core banking systems – experience with Temenos Transact (T24) is a strong advantage, though not mandatory.

Tools & Technologies

• Operating Systems: Linux, Unix, Windows
• Monitoring Tools: Dynatrace, Grafana, Prometheus, Splunk
• Batch Schedulers: UC4 , Atomic AWA, Control-M
• Incident & Task Tracking: Jira
• Documentation Platform: Confluence
• ITSM Tools: ServiceNow, HPSM
• CI/CD & Deployment Tools: GitLab CI/CD, Octopus Deploy, Bamboo
• Databases: Oracle, Microsoft SQL Server
• Scripting Languages: Shell, PowerShell, Python
• Containerization: Docker, Kubernetes (K8s)
• Integration Protocols: REST APIs, HTTP/HTTPS
• Core Banking Systems: Temenos Transact (T24) — working knowledge is a strong advantage

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits that includes vacation holiday and insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com

• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.