Systems & Network Administrator

The Systems & Network Administrator is responsible for the hands-on technical ownership, maintenance, and improvement of Surf Internet's core enterprise platforms and network infrastructure. This role ensures systems are secure, compliant, and highly available, and serves as a senior technical escalation point for complex system and network issues. This is a hands-on technical role requiring strong expertise across identity, endpoint management, security, and networking, along with the operational discipline to document, standardize, and continuously improve the environment.

Reports To: Director of IT

Department: IT

Job Status: Exempt

Responsibilities

Enterprise Systems & Platform Ownership

• Support enterprise team members by maintaining, updating, and enhancing core systems, and by building new solutions that improve usability, adoption, and productivity across the organization
• Administer and maintain enterprise platforms including Okta, Microsoft 365, Intune, NinjaOne, and Cloudflare ZTNA
• Manage and maintain virtualized server infrastructure (VM server management), including provisioning, patching, and performance monitoring
• Ensure systems are secure, compliant, and highly available
• Manage endpoint lifecycle, including provisioning, compliance, and application delivery
• Configure and maintain Mobile Application Management (MAM) and Mobile Device Management policies for iOS and Android devices
• Support system integrations across platforms such as NetSuite, Salesforce/Sitetracker, and call center tools
• Monitor system health and proactively resolve issues before impact
• Continuously evaluate and improve tooling, configuration, and architecture

• Administer, maintain, train users on, and troubleshoot secure access frameworks including Cloudflare ZTNA
• Enforce identity and access controls including MFA, conditional access, and device trust
• Support log forwarding, monitoring, and SIEM integrations
• Identify security risks and drive remediation
• Partner with security stakeholders to strengthen overall posture

• Maintain and support corporate office networks including switches, firewalls, routing, and wireless systems
• Troubleshoot performance and connectivity issues
• Ensure uptime, redundancy, and scalability of network infrastructure

• Act as a senior technical escalation point for complex user and system issues
• Provide Tier 2/3 support when needed
• Collaborate with internal teams on cross-functional projects
• Support business initiatives requiring IT integration or enablement

• Develop and maintain runbooks, onboarding guides, and operational procedures
• Ensure consistent documentation across systems and workflows
• Establish repeatable processes for efficiency and scalability
• Enforce the principle: "If it is not documented, it is not complete"

Qualifications

Required

• 3+ years of systems and/or network administration experience
• VM / virtual server management experience
• Strong Microsoft 365 and Microsoft Intune administration experience
• Cloudflare ZTNA experience, troubleshoot access issues
• Mobile Application Management (MAM) setup and configuration experience
• Experience with identity platforms such as Okta
• Experience with endpoint management tools
• Familiarity with SIEM and security operations

• Working knowledge of Salesforce / Sitetracker administration
• Cloudflare ZTNA experience, troubleshoot access issues
• Experience with system integrations (e.g., NetSuite, call center tools) Scripting or automation experience