Site Reliability Engineer

About Us

Founded in 2011, PT Data Sinergitama Jaya, Tbk (now known as “Elitery”) is an IT-managed service company specializing in cloud and cybersecurity services. With a strong corporate reputation, Elitery is trusted by leading global cloud service providers, including Google Cloud, as a go-to-market partner in Indonesia.

Why Join Us?

Elitery is an exceptional place to work, offering the flexibility of a hybrid work environment. We foster a collaborative and innovative culture, alongside competitive benefits and more. The company places a strong emphasis on career development, ensuring employees have opportunities for growth. Elitery also adheres to global standards like ISO 9001 and ISO 27001, with a focus on credibility, competency, a commitment to quality, continuous improvement, and customer focus.

About the Role

Managed service team supporting clients with large-scale on-premise infrastructure. You'll work on maintaining customers' VM, Windows Server environments, Active Directory, Microsoft 365 deployments, and mission-critical services, including Exchange, IIS, and file/print services — with a strong focus on reliability, disaster recovery, and day-to-day operational excellence.

Requirements

• Proficient in Windows Server administration: user management, Group Policy, event log analysis, and server lifecycle management
• Hands-on experience administering Microsoft Active Directory: user/group/OU management, domain trusts, replication, and troubleshooting
• Experienced in managing Microsoft Exchange Server (on-premise): mailbox management, mail flow, connectors, and troubleshooting delivery issues
• Experienced administering IIS: site/application pool management, SSL/TLS binding, log analysis, and basic performance tuning
• Familiar with Microsoft 365 deployments: online, offline (locally installed), and hybrid configurations, including Exchange Hybrid and AAD Connect
• Solid understanding of on-premise file sharing: SMB shares, NTFS permissions, DFS namespaces, and access control
• Familiar with managing Print Server: driver deployment, print queue management, and client connectivity troubleshooting
• Familiar with DR concepts: main site vs. DR site, failover flow, RPO/RTO
• Hands-on experience in on-premise private cloud operation environments such as VMware vSphere/ESXi, OpenStack, or Proxmox
• Solid understanding of networking relevant to infrastructure: DNS, DHCP, and Firewall
• Understands end-to-end request flow in a Microsoft stack (e.g. DNS → IIS → application → MSSQL)
• Have good communication skills and team awareness, positive and optimistic, and have a sense of responsibility
• Excellent problem analysis and problem-solving skills, able and willing to seek challenges and acquire new knowledge

Nice to Have

• Direct experience with enterprise backup tools (Veeam, Acronis, Windows Server Backup)
• Scripting or automation skills with PowerShell, Bash, or Python
• Basic MSSQL Server operations: instance management, database backup/restore, and basic query troubleshooting
• Experience with application monitoring stacks: Grafana, Prometheus, or similar tools
• Hands-on experience with Linux server administration (RHEL / Ubuntu / Rocky Linux)
• Experience with application testing and integrity checks across web-based and on-premise applications
• Hands-on experience with operation in Public cloud environment such as AWS, GCP, Azure and Alibaba Cloud