Site Reliability Engineer – Observability & Automation

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

About the team

Our Site Reliability Engineering team ensures the reliability, scalability, performance, and availability of critical systems through deep observability, automation, and continuous engineering improvement. We act as the eyes and the hands of production: we instrument and monitor everything that matters, and we automate everything that shouldn't be done by hand. The team partners with development, operations, cloud, infrastructure, networking, and security stakeholders to reduce toil, increase system visibility, accelerate incident response, and keep highly available cloud and on-prem environments healthy.

About the Role

As a Site Reliability Engineer – Observability & Automation, you will be responsible for designing end-to-end observability across our platforms and building the automation that keeps them stable and self-healing. You will own monitoring, logging, tracing, and alerting strategies using tools such as Dynatrace, the Elastic Stack, Zabbix, and Grafana, and you will turn manual operational work into repeatable, auditable automation with Ansible and AWX. You'll partner closely with development and infrastructure teams to make systems more transparent, more reliable, and less dependent on human intervention.

Essential Job Functions

• Design, implement, and maintain end-to-end observability (metrics, logs, traces, and alerting) across cloud and on-prem systems.
• Build and tune dashboards and visualizations in Grafana, correlating data from multiple sources for fast diagnosis.
• Implement APM, full-stack monitoring, and root-cause analysis with Dynatrace, including service-level and infrastructure-level visibility.
• Design and operate centralized log management and analytics with the Elastic Stack (Elasticsearch, Kibana, Logstash/Beats), including parsing, indexing, and retention strategies.
• Configure and maintain infrastructure and network monitoring with Zabbix, including templates, triggers, and intelligent alerting.
• Develop automation with Ansible and AWX/Tower: playbooks, roles, inventories, workflows, and scheduled jobs to eliminate repetitive operational tasks.
• Build automated incident detection and self-remediation flows that reduce mean-time-to-detect (MTTD) and mean-time-to-resolve (MTTR).
• Write scripts and tooling (Python, Bash, PowerShell) to integrate systems, enrich monitoring data, and extend automation.
• Define, instrument, and track SLOs, SLIs, and SLAs, and reduce alert noise by improving signal quality.
• Collaborate with development teams to improve application reliability, performance, and instrumentation, contributing code and reviewing changes when needed.
• Support cloud and network infrastructure to ensure high availability, capacity, and performance across environments.
• Participate in incident management, root cause analysis, and blameless post-mortems, turning findings into automation and monitoring improvements.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or an equivalent combination of education and experience.
• 2-3 years of experience in Site Reliability Engineering, DevOps, Monitoring/Observability, Cloud, or related roles.
• Hands-on experience with observability and monitoring platforms, ideally including several of: Dynatrace, Elasticsearch / Elastic Stack, Zabbix, and Grafana.
• Proven experience building automation with Ansible (playbooks, roles, inventories) and orchestrating it through AWX or Ansible Tower/AAP.
• Strong scripting and programming skills in Python, Bash, PowerShell, or similar, with the ability to integrate APIs and build operational tooling.
• Software development knowledge (version control with Git, code review practices, and comfort reading/contributing to application code).
• Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Networking fundamentals: TCP/IP, DNS, HTTP/S, load balancing, firewalls, and basic troubleshooting of connectivity and latency issues.
• Solid understanding of system reliability practices, distributed systems, and SLO/SLI/SLA concepts.
• Advanced English level required for global collaboration.

Other Qualifications (Preferred / Nice to Have)

• Experience designing centralized logging and alerting at scale (log pipelines, retention, cost/performance tuning).
• Experience with containerization and orchestration (Docker, Kubernetes) and how to observe and automate them.
• Familiarity with Infrastructure as Code (Terraform, CloudFormation) complementing Ansible-based configuration management.
• Experience with CI/CD tooling (GitLab CI, GitHub Actions, Jenkins, or similar).
• Experience implementing automated incident response and self-healing systems.
• Exposure to security and compliance in cloud environments.
• Certifications in Dynatrace, Elastic, Red Hat (Ansible/RHCE), or a cloud provider (AWS/Azure/GCP) are a plus.
• Strong analytical thinking, troubleshooting, and a proactive mindset focused on automation, efficiency, and continuous improvement.
• Ability to work under pressure and handle critical incidents.

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.