Production Support Engineer - Security and Infrastructure

About The Role

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

FDM is seeking a Production Support Engineer located in Cary, North Carolina to support a project in the Financial Services sector. Involvement in this project is anticipated to last initially 12 months but may be extended.

This role will be hybrid with requirements to be in office 3 days per week.

About You

Production Support Engineer – Security & Infrastructure

Location: Cary

Overview

FDM is seeking a Production Support Engineer to support critical security and infrastructure platforms within a fast-paced, cybersecurity-focused environment. This role will focus on maintaining, optimizing, and automating endpoint security tools, with a strong emphasis on Microsoft technologies and cloud-based systems.

Key Responsibilities

• Provide day-to-day production support for Microsoft Defender for Endpoint (MDE) and related security tools
• Monitor, troubleshoot, and resolve endpoint and system issues in a timely manner
• Develop and maintain PowerShell and dbrun scripts to automate workflows and improve efficiency
• Leverage Ansible for configuration management and deployment automation
• Support systems across Linux environments and integrate with Google Cloud Platform (GCP)
• Collaborate with cross-functional teams across security, infrastructure, and engineering
• Follow ITIL best practices for incident, problem, and change management

Required Skills & Experience

• 4 years of Strong experience with Microsoft Defender for Endpoint (MDE)
• Proficiency in PowerShell scripting
• Hands-on experience with Ansible
• Solid understanding of endpoint security principles
• Experience supporting Linux systems
• Exposure to Google Cloud Platform (GCP)
• Familiarity with the ITIL framework

Nice to Have

• Experience in large enterprise environments
• Additional scripting (e.g., Python, Bash)
• Broader experience across Microsoft security tools

About Us

About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time—while guiding our people toward exponential growth.

🌍 Global impact – 18 centers across North America, APAC, the UK, and Europe

🚀 25,000+ careers launched – and counting

🤝 300+ trusted client partners

Committed to Equal Opportunities

Tech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot—no barriers, just opportunities.