IT Support Specialist

Impress is #1 AI driven chain of orthodontic clinics with digital processes in Europe, and TOP 3 in the world.

Born in Barcelona in 2019, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 10 countries and more than 200 clinics, we completely disrupted the orthodontics market by cutting treatment costs in half, making it more affordable to people.

To do this, we develop both web and mobile products for users, as well as internal software

for clinics, and together with the ML department we are changing the whole industry.

Our business model, a true combination of medical expertise and digitalization has been

recognized in the top fastest-growing HealthTech companies by Forbes and we are

currently listed as a LinkedIn Top 10 startup!

At this stage of our journey we are seeking an IT Support Specialist to join our team.

Key Responsibilities:

• Full-Spectrum Support (Tier 1/2/3): Act as the primary technical point of contact, handling everything from basic hardware troubleshooting and access requests to complex system-wide escalations and root-cause analysis.
• System Ownership: Act as the primary administrator for our Google Workspace and Atlassian environments.
• Lifecycle Management: Own the "Joiners, Movers, Leavers" (JML) process, ensuring seamless onboarding/offboarding through MDM and automated provisioning.
• Process Optimization: Identify bottlenecks in IT workflows and build automated solutions (e.g., via n8n or custom scripts) to eliminate manual toil.
• Documentation: Maintain clear, concise "how-to" guides for both the team and end-users within Confluence.

Requirements:

• Google Workspace Mastery: You have at least 2 years of experience managing Google Workspace at an enterprise level. You are not just comfortable with the Admin Console; you are proficient with the GAM tool (Google Apps Manager) for bulk operations and command-line management.
• Device Management (MDM): You understand the nuances of deploying hardware at scale. Experience with Microsoft Intune and Miradore is a massive plus. You should be comfortable managing both Windows and macOS fleets.
• OS Expertise: Deep, "under-the-hood" knowledge of both Windows and macOS. You know where the logs live and how to troubleshoot kernel panics or registry issues.
• Atlassian Administration: At least 2 years of experience managing Jira and Confluence. We need you to handle user/group permissions, scheme configurations, and—most importantly—workflow automation.
• The Automation Mindset: You don't like doing the same thing twice. You have proven experience automating tasks using:
• No-code/Low-code: n8n, Zapier, or Make.
• Scripting: PowerShell, Bash, or Python.