DevOps / Site Reliability Engineer (SRE)
Indexed description
ParcelWILL - Post-Purchase
- Products
- Header – Product
Order Tracking
Deliver an unmatched tracking experience
Returns & Exchanges
Simplify management and recover lost sales
Shipping Protection
Ensure peace of mind with every delivery
TrustWILL - Customer Retention
Product Suite
Reviews & UGC
Turn satisfied shoppers into vocal fans of your brand
Loyalty & Referrals
From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution
SEOWILL - AI SEO & AI Blog Post
All CWILL Apps
ChatWILL - AI Chatbot
SendWILL - Email Marketing
By Customer Journey
- Solutions
- Header – Solutions
Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection.
Customer Retention
Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program.
By Use Cases
Drive Retention & Sales Growth
Convert Post-Delivery Joy into Reviews
Streamline Returns Management
Company
- Case Studies
- Resources
- Header – Resources
Careers
Agency Partners
Become a Partner
Contact Us
Resources
Case Studies
Blog
Best Shopify Apps
Help Center
Discover More
Depology’s Success Story
See how Depology lowered support tickets and shaved a day off shipping.
Learn More
The Ultimate Post-Purchase eBook
Don't let buyer's remorse put revenue at risk. Act now for more repeat sales!
Download Now
- Pricing
Try free
Book a demo
Book a demo
ParcelWILL - Post-Purchase
- Products
- Header – Product
Order Tracking
Deliver an unmatched tracking experience
Returns & Exchanges
Simplify management and recover lost sales
Shipping Protection
Ensure peace of mind with every delivery
TrustWILL - Customer Retention
Product Suite
Reviews & UGC
Turn satisfied shoppers into vocal fans of your brand
Loyalty & Referrals
From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution
SEOWILL - AI SEO & AI Blog Post
All CWILL Apps
ChatWILL - AI Chatbot
SendWILL - Email Marketing
By Customer Journey
- Solutions
- Header – Solutions
Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection.
Customer Retention
Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program.
By Use Cases
Drive Retention & Sales Growth
Convert Post-Delivery Joy into Reviews
Streamline Returns Management
Company
- Case Studies
- Resources
- Header – Resources
Careers
Agency Partners
Become a Partner
Contact Us
Resources
Case Studies
Blog
Best Shopify Apps
Help Center
Discover More
Depology’s Success Story
See how Depology lowered support tickets and shaved a day off shipping.
Learn More
The Ultimate Post-Purchase eBook
Don't let buyer's remorse put revenue at risk. Act now for more repeat sales!
Download Now
- Pricing
- Products
- Header – Product
Order Tracking
Deliver an unmatched tracking experience
Returns & Exchanges
Simplify management and recover lost sales
Shipping Protection
Ensure peace of mind with every delivery
TrustWILL - Customer Retention
Product Suite
Reviews & UGC
Turn satisfied shoppers into vocal fans of your brand
Loyalty & Referrals
From ‘Like it’ to ‘Love it’ with our all-in-one loyalty solution
SEOWILL - AI SEO & AI Blog Post
All CWILL Apps
ChatWILL - AI Chatbot
SendWILL - Email Marketing
By Customer Journey
- Solutions
- Header – Solutions
Elevate your post-purchase experience with order tracking, returns & exchanges and shipping protection.
Customer Retention
Grow retention and lifetime value by high-impact reviews, UGC, loyalty, and referral program.
By Use Cases
Drive Retention & Sales Growth
Convert Post-Delivery Joy into Reviews
Streamline Returns Management
Company
- Case Studies
- Resources
- Header – Resources
Careers
Agency Partners
Become a Partner
Contact Us
Resources
Case Studies
Blog
Best Shopify Apps
Help Center
Discover More
Depology’s Success Story
See how Depology lowered support tickets and shaved a day off shipping.
Learn More
The Ultimate Post-Purchase eBook
Don't let buyer's remorse put revenue at risk. Act now for more repeat sales!
Download Now
- Pricing
California, United States
- 29 Oct 2025
Location: Pasadena, California (Remote or Hybrid)
About Us
CWILL is a U.S.-headquartered SaaS company based in Pasadena, California, providing innovative post-purchase solutions for eCommerce brands. Our products help merchants improve customer experience, increase repeat purchases, and build long-term brand loyalty through tools such as returns & exchanges, loyalty programs, and order protection.
About This Role
We are seeking a Senior DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms.
What You’ll Do
- Cloud Infrastructure Management: Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability.
- Kubernetes & CI/CD: Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments.
- Monitoring & Logging: Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, OpenSearch, Zabbix), ensuring effective alerting and proactive issue resolution.
- Database & Middleware Operations: Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx.
- Automation & Tooling: Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments.
- Security & Compliance: Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies.
- Bachelor’s degree in Computer Science or related field.
- 5+ years of hands-on DevOps or cloud operations experience in a technology company.
- Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.).
- Skilled in Linux administration, Docker, and Kubernetes.
- Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix).
- Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning.
- Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD).
- Experience managing hybrid or multi-cloud environments (AWS + GCP).
- Familiarity with cloud-native ecosystems (Helm, Service Mesh, ArgoCD).
- Exposure to compliance, security audits, or SaaS infrastructure for global customers.
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CWILL, the outstanding eCommerce post-purchase and marketing solution platform, especially as a Shopify expert, empowers over 300,000 Shopify and Shopify Plus merchants to grow their brands, like DJI, Unilever, Joseph Joseph, and KACHAVA to achieve substantial growth in online businesses.
About Us
The tools your e-commerce brand needs to grow and succeed.
Products
ParcelWILL
TrustWILL Reviews
TrustWILL Loyalty
ChatWILL
SendWILL
SEOWILL
Resources
Blog
Case Studies
Best Shopify Apps
Company
About CWILL
Careers
Become a Partner
Agency Partners
Support
Book A Demo
Contact Us
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