DevOps Support Engineer

What do you need to do:

• Design, develop, and maintain Infrastructure as Code solutions using Ansible, Python, and PowerShell in predominantly Windows environments.
• Automate the provisioning and configuration of Windows and Linux servers, ensuring idempotent, standardized, and repeatable deployments.
• Modernize and refactor existing PowerShell scripts, migrating them to Ansible and Python where appropriate.
• Integrate infrastructure automation into the CI/CD pipeline using Bitbucket, Jenkins, JFrog Artifactory, XL-Deploy, and XL-Release.
• Support the migration from VTOM to Control-M by mapping job dependencies, adapting automation, and ensuring reliable scheduling and monitoring.
• Manage incidents, changes, problems, and operational tasks using ServiceNow and Jira, ensuring full traceability across deployments.
• Contribute to performance and capacity initiatives by integrating and executing performance tests with NeoLoad and k6, identifying bottlenecks, and implementing improvements.
• Participate in strategic platform initiatives, including RabbitMQ to Kafka migration and Redis implementation, automating provisioning, configuration, scaling, and maintenance.
• Improve platform observability by working with Grafana, Zabbix, ELK, and AppDynamics/Elastic APM, integrating health checks, smoke tests, and post-deployment validations.
• Manage credentials and secrets securely using CyberArk/Conjur across automation and deployment tools.
• Create and maintain technical documentation, including automation standards, runbooks, architecture diagrams, and operational procedures in Confluence.
• Collaborate with international, cross-functional teams across development, operations, support, and product.

What we are looking for:

• Strong experience with Infrastructure as Code, particularly Ansible, Python, and PowerShell.
• Solid knowledge of Windows infrastructure automation, with Linux administration experience considered a plus.
• Experience building and maintaining enterprise CI/CD pipelines using Bitbucket, Jenkins, JFrog Artifactory, XL-Deploy, and XL-Release.
• Experience with enterprise scheduling tools, particularly Control-M (or VTOM migration projects).
• Experience with ServiceNow and Jira for incident, change, and task management.
• Knowledge of performance testing tools such as NeoLoad and k6.
• Experience with messaging and caching technologies, including Kafka, RabbitMQ, and Redis.
• Hands-on experience with observability and monitoring tools such as Grafana, Zabbix, ELK, AppDynamics, and/or Elastic APM.
• Experience with secrets management solutions such as CyberArk or Conjur.
• Strong documentation skills using Confluence.
• Understanding of infrastructure automation best practices, including idempotence, reusable code, and DevOps principles.
• English proficiency at B2 level or above (mandatory).

2x week in Porto