Cloud Operations Engineer (AWS or Azure)
Indexed description
Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.
Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.
For Lenders
Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.
Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.
About the Role:
We are looking for an experienced, hands-on Cloud Operations Engineer to join the team responsible for the availability, security, resilience, and performance of our AWS-hosted infrastructure.
This is a strictly hands-on, operational role focused on keeping our production environments stable, secure, and performant. You will operate as a core technical practitioner, balancing day-to-day BAU operations and infrastructure changes with continuous improvements to our resilience, automation, monitoring, and security posture. If you thrive in a busy environment, enjoy collaborating with development and security teams, and have a strong bias toward operational discipline, we want to hear from you.
About you:
- AWS Expertise: Proven hands-on experience managing AWS-hosted production environments, particularly compute (EC2, ECS), Application Load Balancers (ALB), and networking (VPCs, Security Groups, routing).
- Core Infrastructure Skills: Strong technical competency in Windows Server administration and foundational networking/load-balancing principles.
- SQL Server Experience: Operational support knowledge of Microsoft SQL Server (Note: This is not a DBA role, but requires comfort with basic triage and monitoring).
- Automation & CI/CD: Hands-on experience executing, supporting, and troubleshooting CI/CD pipelines and infrastructure automation issues.
- Observability Tooling: Proficiency with monitoring systems like Datadog, Amazon CloudWatch, AWS X-Ray, or similar tools.
- Process-Driven Mindset: A highly disciplined approach to change management, access control, and operational governance, ideally within a regulated environment.
- Infrastructure Management: Operate and support our AWS production and non‑production environments, focusing heavily on compute services (EC2, ECS), VPC Networking, and storage.
- Incident Response & Triage: Act as the 1st and 2nd line of defense for platform/application issues. Participate in an out‑of‑hours on‑call rotation for P1/P2 incidents and scheduled deployments.
- Change & Release Support: Execute approved infrastructure changes following strict security controls. Support delivery teams with automated deployments and troubleshoot failed or degraded CI/CD releases.
- Database Support: Provide operational support for Microsoft SQL Server (health checks, job monitoring, basic triage, backup verification) and collaborate with DBA teams for deeper optimizations.
- Monitoring & Observability: Own and optimize monitoring tools (Datadog, CloudWatch, AWS X-Ray) to catch genuine service-impacting issues while reducing alert fatigue.
- Security & Compliance: Assess and remediate vulnerabilities, assist with compliance audits (ISO, regulatory assurance), and contribute to incident post-mortems.
- Disaster Recovery: Support resilience activities, including failover testing, game days, and the validation of recovery runbooks.
- Hybrid working 🕰️ We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.
- Private medical insurance 👩⚕️ Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
- Life assurance & income protection 💰 We provide life assurance and income protection to give you peace of mind for the future
- Family friendly policies 👶 Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
- Work from anywhere 🌴 Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
- Flexible holiday package 🗓️ Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
- Company pension scheme 🏦 With salary exchange, you save on tax and can build a secure future.
- Employee assistance programme 💞 We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
- Electric car scheme 🚗 Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
- Health cash plan 🏥 Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
- Gym discounts 🏋️ Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
- Perks that matter 🎁 We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.
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