RMM Platform Engineer

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

The RMM Platform Engineer plays a key role in delivering and evolving Node4’s Remote Management & Monitoring capability. You’ll take ownership of monitoring, patching, automation and endpoint management platforms, ensuring they are secure, scalable and optimised for proactive managed service delivery. Working closely with engineering, service delivery and security teams, you’ll drive automation, reduce risk and continuously improve platform performance across our customer and internal environments.

Key responsibilities include:

• Administering and optimising our RMM platforms, including agent deployment, policies and structure
• Designing and delivering proactive monitoring and alerting to reduce noise and drive automation
• Building and maintaining scripts for self-healing, patching and software deployment
• Owning patch management strategies across Windows, macOS, Linux and third-party applications
• Managing endpoint security, EDR, backup and vulnerability management through RMM tooling
• Producing clear reporting on endpoint health, compliance and SLA performance
• Supporting escalations, major incidents and out-of-hours on-call when required
• Maintaining accurate documentation for platform operations and wider teams
• Supporting acquisition due diligence and integration activities
• Driving continuous improvement, automation and platform innovation

What will you bring?

• At least 3 years’ experience supporting customers in an MSP environment
• Strong experience with RMM, monitoring and endpoint management tools (e.g. N‑Central, Site24x7 or similar)
• Solid knowledge of patch management, endpoint security and vulnerability management (e.g. SentinelOne)
• Experience with backup and data protection solutions
• Strong automation and scripting capability
• Confidence communicating with both technical and non‑technical stakeholders
• A proactive, structured and security‑focused mindset
• A genuine interest in technology, continuous improvement and platform excellence

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.