Systems Engineer

Position Summary

The IT Systems Engineer is responsible for maintaining, supporting, and improving the organization’s servers, systems, cloud services, and end-user technology environment. The role has a broad systems administration focus, including Windows Server, Active Directory, DNS, virtual machines, networking, storage, Microsoft 365, and escalated internal user support.

The position also supports Microsoft Azure and Microsoft Entra ID as part of the organization’s hybrid infrastructure and identity environment. The ideal candidate is a hands-on engineer who can troubleshoot issues across endpoints, identity, servers, networks, storage, and cloud services.

Key Responsibilitie

sSystems Administratio

• nAdminister and maintain Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and related infrastructure
• .Manage user accounts, groups, organizational units, service accounts, permissions, and access controls
• .Perform server provisioning, configuration, patching, upgrades, monitoring, maintenance, and retirement
• .Support backup, recovery, business continuity, and disaster-recovery processes
• .Maintain accurate system documentation, infrastructure diagrams, operating procedures, and support runbooks

.
Infrastructure Troubleshooti

• ngProvision, maintain, and troubleshoot virtual machines in on-premises and Azure environment
• s.Diagnose performance and availability issues involving CPU, memory, storage, networking, operating systems, and application
• s.Troubleshoot network issues involving TCP/IP, DNS, DHCP, routing, VLANs, VPNs, firewalls, and connectivit
• y.Manage and troubleshoot file shares, storage capacity, permissions, latency, throughput, and availabilit
• y.Work with vendors and internal teams to resolve complex infrastructure and application issue

s.
Internal User Supp

• ortProvide advanced technical support and serve as an escalation point for internal user issu
• es.Troubleshoot Windows devices, Microsoft 365 applications, email, authentication, MFA, VPN, network access, printers, and business applicatio
• ns.Support employee onboarding, offboarding, account provisioning, access changes, and equipment deployme
• nt.Investigate recurring issues and implement permanent corrective actions where possib
• le.Communicate clearly with users regarding issue status, resolution steps, and available workaroun

ds.
Microsoft Entra ID and Microsoft

• 365Administer Microsoft Entra ID users, groups, roles, enterprise applications, and authentication setti
• ngs.Support MFA, Conditional Access, single sign-on, identity synchronization, and hybrid identity servi
• ces.Troubleshoot authentication, authorization, account, licensing, and application-access iss
• ues.Support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and other Microsoft 365 servi
• ces.Assist with Intune, device compliance, application deployment, and endpoint-management polic

ies.
Azure Administr

• ationSupport Azure virtual machines, virtual networks, storage, backup, monitoring, and access manage
• ment.Troubleshoot Azure-hosted infrastructure, networking, storage, identity, and connectivity is
• sues.Assist with Azure subscription administration, resource organization, tagging, role-based access, and cost monito
• ring.Participate in cloud migrations, infrastructure upgrades, and modernization projects as ne

eded.
Security and Operational Impro

• vementSupport patching, vulnerability remediation, endpoint protection, logging, monitoring, and audit activ
• ities.Apply least-privilege, role-based access, MFA, and other security best prac
• tices.Respond to infrastructure alerts and participate in incident investigation and root-cause ana
• lysis.Use PowerShell and related tools to automate user administration, system checks, reporting, and repetitive operational
• tasks.Identify opportunities to improve system reliability, standardize processes, and reduce manual e

ffort.
Required Qualifi

• cationsFive or more years of experience in systems administration, infrastructure support, or systems engi
• neeringStrong experience with Windows Server, Active Directory, Group Policy, DNS, a
• nd DHCPExperience supporting virtual machines, networking, storage, backups, and interna
• l usersExperience administering Microsoft 365 and Microsoft E
• ntra IDWorking knowledge of Microsoft Azure infrastructure and s
• ervicesUnderstanding of TCP/IP, routing, VPNs, firewalls, authentication, MFA, and access c
• ontrolsExperience with PowerShell scripting or administrative aut
• omationStrong troubleshooting, documentation, communication, and customer-service
• skillsAbility to manage technical issues independently from initial investigation through res

olution
Preferred Qualif

• icationsExperience with Microsoft Intune and Windows A
• utopilotExperience with VMware, Hyper-V, or other virtualization p
• latformsExperience with SAML, OIDC, OAuth, and enterprise single
• sign-onExperience with Microsoft Defender, Defender for Cloud, or Microsoft
• SentinelFamiliarity with Azure RBAC, Azure Policy, and cloud go
• vernanceExperience working in a regulated or professional-services env
• ironmentMicrosoft, CompTIA, or equivalent technical certif