IT Analyst II - Service Delivery & Support

Job description:

The Analyst II Regional Infrastructure Administrator is responsible for supporting, administering, and implementing, server, and network infrastructure as they relate to hardware, software, Operating Systems, and virtualization for the global domain function IT through daily operational assistance, to support and fulfill requirements of internal and external customers worldwide. This position can be based in Lafayette, Indiana, or Hebron, Kentucky.

 

What you can look forward to as the IT Analyst II:

• Compiling and developing documentation to create a knowledge base for software and hardware supported by the Delivery & Support team.
• Supporting daily operations for the Regional Infrastructure team within North America with extended support globally.
• Assisting other analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings. 
• Providing first and second-level support for services provided through the Delivery & Support team. Providing Hardware and software patch management.
• Adhering to global IT standards and coordinate related activities with global IT teams.
• Developing working relationships with internal and external business partners.
• Maintaining technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies.
• Performing other duties as assigned.

 

Your profile as IT Analyst II:

• Associate’s Degree, technical certification(s), or equivalent IT experience.
• 3+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.), Juniper  and/or Cisco networking or 3+ years of experience providing customer support and resolution regarding technical issues.
• Strong understanding of Cisco and Juniper (preferably Juniper) networking hardware, concepts, installation, configuration, and troubleshooting.
• Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting.
• Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2012/2016/2019/2022, VMware ESXi, & SLES, & Ubuntu. 
• General knowledge of IT concepts, best practices, and commonly used procedures.
• Proven analytical abilities in addition to strong troubleshooting and diagnostic skills, and ability to diagnose performance issues and tune system performance.
• Ability to work independently in a fast paced, high-volume environment and communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management.
• Ability/willingness to travel up to 50%, and ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call.)
• Must be authorized to work in the United States without sponsorship now, or in the future

 

What We Offer at ZF:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation 
• Personal Time
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

 

Additional Information

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.