Digital Product Manager

Key Responsibilities

1. Technical Strategy & Platform Architecture

Unified Roadmap: Define and drive the future state of the unified platform, aligning on-

premises legacy systems with scalable cloud innovation in Azure and AWS.

Lifecycle Management: Oversee the end-to-end lifecycle for Windows Server (2016-2025) and

Red Hat Enterprise Linux (RHEL 7, 8, 9), including planning, hardening standards (CIS, STIG),

and end-of-life migrations.

Patching & Compliance: Architect robust patch management strategies using Red Hat Satellite

(for Linux) and WSUS/SCCM/Intune (for Windows) to ensure content lifecycle management

and strict GxP compliance reporting.

2. Automation & Engineering Leadership

Automation Center of Excellence: Lead the maturity of the Ansible Automation Platform

(AAP), overseeing the creation of sophisticated workflows for provisioning, configuration

management, and orchestration across both OS families.

DevSecOps Integration: Drive the design and maintenance of CI/CD pipelines using GitHub

Actions, ensuring they are integrated with Ansible playbooks for automated OS image baking,

testing, and deployment.

Infrastructure as Code (IaC): Champion the use of IaC principles to develop and optimize

golden image pipelines across Azure, AWS, and VMware environments.

3. Team Management & Stakeholder Partnership

Cross-Functional Collaboration: Partner with application owners, DBAs (SQL Server, Oracle),

and development teams to translate complex business requirements into standardized,

compliant platform capabilities.

Escalation Management: Serve as the ultimate escalation point for critical platform issues,

leading root cause analysis and driving permanent remediation for high-priority incidents.

Mentorship: Mentor engineers on fundamentals, automation techniques (PowerShell, Python,

Bash), and troubleshooting methodologies, fostering a culture of technical excellence.

Qualifications

Experience: 10+ years of hands-on system administration experience (Windows or Linux) with a

strong background in hybrid cloud environments.

Industry Background: Experience in the pharmaceutical industry or other regulated

environments, with a deep understanding of GxP, GAMP 5, and Computer System Validation

(CSV) processes.

Primary Tech Stack:

Cloud: Extensive experience with AWS (EC2, Systems Manager) and Azure (VMs, Azure

Automation, Arc).

Automation: Expert proficiency with Ansible Automation Platform (AAP) and GitHub Actions

for CI/CD.

OS: Deep understanding of Windows internals (Registry, WMI) and Linux internals (systemd,

kernel parameters).

Soft Skills: Excellent communication skills to translate technical concepts for non-technical

stakeholders and a proven track record of partnering with application teams.

Preferred Qualifications

Certifications: Microsoft Certified (Hybrid Administrator/Azure Administrator) or Red Hat

Certified (RHCE/RHCA).

Containerization: Experience with Windows Containers/Docker and OpenShift/Kubernetes.

Tools: Familiarity with HashiCorp Vault, Terraform, and observability tools like Splunk or

Datadog.