Middle - Senior DevOps Engineer

ABOUT US:
At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech.

With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value.

From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies.

OUR FACTS & FIGURES:

• 23+ years of expertise - Gradion builds digital platforms & deep-tech solutions
• 3 continents: Asia, Europe and Africa
• 300+ specialists across 7 countries Vietnam, Singapore, Thailand, Saudi Arabia, Germany, Egypt and Australia
• 100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer)
• Vietnam’s Best IT Company - recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025)
• ISO 27001

About The Role

• Gradion is expanding its SRE team for the a client with a long-term managed services contract running through 2028. You will be part of a global, follow-the-sun SRE function, responsible for platform stability, cloud infrastructure, and 24/7 incident response across European and global client time zones.
• This role suits engineers who are technically solid, self-directed, and comfortable operating in a fast-moving, internationally distributed environment. You will go through a structured onboarding alongside an internal SRE team before taking on independent operational responsibility.

What You Will Do

• Own platform availability: monitor, triage, and resolve incidents within defined SLA windows
• Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations
• Maintain and improve CI/CD pipelines and GitOps workflows
• Operate observability systems: monitoring, logging, and alerting at production scale
• Participate in on-call rotation as part of the global follow-the-sun coverage model
• Configure, deploy, and manage AI tooling and MCP servers in production environments
• Contribute to infrastructure automation, scripting, and internal tooling
• Write clear post-incident reviews and contribute to the monthly operational report
• Collaborate closely with engineering teams across multiple time zones

What You Bring

• 4+ years in a DevOps / SRE / Platform Engineering role within an international team
• Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration
• Hands-on cloud experience with AWS and/or GCP
• Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC
• Scripting and automation skills (Python, Bash, or similar)
• Experience with CI/CD tools and GitOps-based delivery
• Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent)
• Good English - daily communication with European stakeholders is a core requirement
• Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told

Nice to Have

• Experience configuring and managing MCP servers and AI tooling in production
• Exposure to AI enablement workflows or LLM infrastructure
• Background supporting eCommerce or SaaS platforms
• Familiarity with the Frontastic / commercetools Frontend ecosystem

Why you’ll love working here?
🏆 Join Vietnam’s Best IT Company - Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 8 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that’s redefining how businesses scale through technology.

🌍 Career Growth & Leadership Development - Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you’re ready to step up, opportunities will always be there for you.

🚀 AI-First Engineering & Strategic Consulting - Our engineering culture integrates AI as a core driver of design, development, and optimization - not an add-on. As a forward-thinking consultancy, we go beyond traditional engineering, combining technical excellence with a strategic mindset to deliver transformative solutions for ambitious businesses.

💰 Competitive Compensation - We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards.

✨ And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive professionally and personally. Including:

• Performance bonus of up to 2 months’ salary
• Performance review twice a year, so your growth is recognized and rewarded
• Premium healthcare for you, plus an annual health check
• 15 days of annual leave
• Full salary during probation
• Hybrid working for real flexibility
• Monthly Happy Hour and Community Tech activities
• Work on global projects as part of an innovation team that shapes ideas for the hi-tech world
• Diverse training programs to keep you growing

Working time: Monday - Friday (9 AM - 6 PM)

Location:

• Ho Chi Minh office: Podium Floor, Sapphire 2 tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam
• Da Nang office: 23rd Floor, G8 Golden Building, 65 Hai Phong, Hai Chau Ward, Da Nang City, Vietnam
• Remote Work: Candidates based in Hanoi or Can Tho are welcome to work remotely

According to General Data Protection Regulation (GDPR), Singapore's Personal Data Protection Act (PDPA), and Vietnam's Decree 13/2023/ND-CP, while also ensuring compliance with other applicable local data protection laws in the jurisdictions where we operate, including but not limited to Vietnam, Thailand, Egypt, Singapore, Germany, and Saudi Arabia, Gradion applies the “Personal Data Protection Policy” to all candidates to ensure compliance with the laws.

By submitting your application to Gradion, you agree to allow us to process your provided information in accordance with the Personal Data Protection Policy that you have carefully read, understood, and agreed to in its entirety at Link.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.