Operations Engineer II

ABOUT THE JOB

Own the stability of services and infrastructure within your domain. You'll be the one monitoring, responding to incidents, and making independent decisions under pressure — not waiting to be told what to do. Beyond keeping things running, you're expected to actively reduce manual toil through scripting and AI tooling.

RESPONSIBILITIES

Operations

• Monitor and handle production incidents involving services, queues, and databases.
• Triage alerts, classify severity, and decide when to escalate independently.
• Use Grafana, Splunk, or equivalent tools to catch issues before they escalate.

Deploy

• Execute deploys, rollbacks, and change requests across DEV, UAT, Staging, and Production.
• Validate post-release and act quickly if something goes wrong.

Improvement

• Build scripts and tools to automate repetitive operational tasks.
• Apply AI tools (Claude Code or equivalent) to reduce manual effort in daily work.

REQUIREMENT

• 2–4 years of hands-on experience in system operations or IT operations.
• Kubernetes: Real operational experience required.
• Kafka / RabbitMQ: Understand the mechanics and have solved real incidents.
• Monitoring: Proficient with Grafana, Splunk, or equivalent tools.
• Scripting & AI: Solid foundation in Python, Bash, or Go; actively uses AI tools to automate and move faster.
• Database: Comfortable with basic queries and understands operational fundamentals.

SKILLS & ATTRIBUTES

• Strong incident response skills — able to work through ambiguous, high-pressure situations without a playbook.
• Makes independent decisions: classify severity, determine escalation path, act.
• Ownership mindset — you follow through, not just flag and wait.
• Proactive about reducing toil; automation is a reflex, not an afterthought.