Site Reliability Engineer

ABOUT THE ROLE:

The Site Reliability Engineer is an experienced mid-level individual contributor responsible for the reliability, scalability, performance, and operational excellence of one or more markets, platforms, or critical services.

This position is fully dedicated to Pizza Hut, partnering with Pizza Hut teams to deliver digital solutions and business outcomes.

RESPONSIBILITIES:

Incident Management and Reliability

• Independently lead complex incidents involving multiple systems, teams, or dependencies.
• Coordinate incident response activities, facilitate communication, and drive timely resolution.
• Lead or contribute to post-incident reviews and root cause analysis activities.
• Ensure corrective and preventive actions are identified, prioritized, tracked, and completed.

Monitoring, Alerting, and Observability

• Design, implement, and continuously optimize monitoring, logging, alerting, and tracing solutions.
• Develop meaningful alerts based on service behavior, customer impact, and business priorities.
• Build and maintain dashboards that provide actionable insights into system performance and reliability.

Platform and Market Ownership

• Own SRE responsibilities for one or more markets, platforms, or critical services end-to-end.
• Establish and maintain operational excellence standards for assigned domains.
• Ensure monitoring coverage, dashboards, runbooks, and alerting configurations remain accurate, effective, and up to date.
• Continuously assess platform health, identify reliability risks, and drive improvements before incidents occur.
• Partner with engineering teams to ensure new features and services meet reliability requirements before production release.
• Define and track reliability metrics, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.

Automation, and AI

• Develop and maintain tools, scripts, and automation solutions that reduce manual effort and improve operational efficiency.
• Identify and eliminate repetitive tasks through automation and self-service capabilities.
• Establish and promote best practices for the responsible use of AI within SRE workflows.

Team Contribution and Mentoring

• Mentor and support Level 5 and Level 6 engineers in incident management, monitoring, automation, AI adoption, and operational best practices.
• Review monitoring configurations, dashboards, runbooks, and operational documentation to maintain quality standards.
• Share knowledge through training sessions, documentation, and post-incident learning activities.
• Contribute to the continuous improvement of team processes, standards, and ways of working.

QUALIFICATIONS:

• Own SRE responsibilities for one or more markets, platforms, or critical services end-to-end.
• Establish and maintain operational excellence standards for assigned domains.
• Ensure monitoring coverage, dashboards, runbooks, and alerting configurations remain accurate, effective, and up to date.
• Coordinate incident response activities, facilitate communication, and drive timely resolution.
• Design, implement, and continuously optimize monitoring, logging, alerting, and tracing solutions.
• Develop meaningful alerts based on service behaviors, customer impact, and business priorities.
• Review monitoring configurations, dashboards, runbooks, and operational documentation to maintain quality standards.
• Lead or contribute to post-incident reviews and root cause analysis activities.
• Influence technical decisions that improve platform stability, scalability, and operational efficiency.