IT Infrastructure Technician 2nd Level Support

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, batteries and fuel cells, technical textiles, filters, cleaning technologies and products, specialty chemicals and medical products.

Some of your Benefits

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Flexible Work Models: We allow for flexible work models to ensure both professional and personal success.

Meal Allowance: We offer an allowance that makes meals more affordable.

Easily Reachable: Easy, low-stress access by car or public transport.

Corporate Events: We celebrate success as a team, because only together can we achieve our goals.

Brasov

Hybrid Work

Freudenberg Business Services SRL

You support our team as

IT Infrastructure Technician 2nd Level Support

Responsibilities

• Work in IT second level backend/server support and receive IT-relevant requests;
• Independent operation, administration, further development and optimization of the existing server infrastructure;
• Regular inspection and operation of monitoring and backup services to ensure smooth operation;
• One of your main responsibilities is to report, evaluate, process and solve security vulnerabilities in the server infrastructure;
• Process, document and solve IT user requests (faults, service requests and demand requests) by telephone, e-mail, ticket system or other defined communication channels in 2nd level IT operations. This activity includes processing of tickets in the server area (incidents, disruptions, changes, service requests), as well as automation of tasks through scripts (e.g. Powershell);
• Provide support in the server infrastructure, including maintenance tasks such as creation and maintenance of operating manuals, emergency plans and documentation, as well as ensuring the inventory of assets;
• Represent Corporate IT standards to users;
• Supports the Information and Communication Technology functional stream leads;
• Ensures compliance with legal (e.g. GDPR, works council) and Freudenberg internal (e.g. Freudenberg IT security) regulations together with functional stream lead.

Qualifications

• Successfully completed studies in the IT sector or comparable training;
• Practical work experience as an IT technician in second level support;
• Very good and up-to-date knowledge in the area of Microsoft server architecture (hardware, software, operating systems);
• Good and current knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, EntraID, Terraform;
• Independent way of working;
• Professional communication skillls;
• High service & customer orientation;
• Very good English skills, additional German language skills are an advantage;
• Effective time and self-management;
• Ability to explain complex technical topics in an understandable way;
• Analytical, structured way of working and high problem-solving ability;
• Attention to Detail;
• Interest in interdisciplinary and international teamwork;
• Reliability, flexibility, resilience and friendliness;
• Curiosity and understanding for innovations in the field of Information and Communication Technology;
• Open minded and able to work collaboratively and influence stakeholders.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.