Network Infrastructure Engineer

Senior Network Infrastructure Operations Lead

Position Overview

We are seeking a Senior Infrastructure Platform Engineer to help design, operate, and evolve our global enterprise infrastructure environment. This role is intended for highly capable engineers with broad technical depth across infrastructure domains including systems, networking, cloud, identity, endpoint management, and core Internet technologies. This is a hands-on engineering role with operational responsibility. The successful candidate will be expected to execute production changes, troubleshoot complex technical issues, participate in operational support, and contribute to long-term infrastructure strategy and standardization efforts. We are intentionally seeking engineers with broad foundational knowledge rather than narrow specialization. The ideal candidate understands not only how to operate enterprise technologies, but also how the underlying systems and protocols function together. This role requires strong critical thinking, structured troubleshooting ability, sound technical judgment, and the ability to learn new technologies quickly.

Essential Functions:

• Infrastructure Engineering & Operations

• Design, implement, maintain, and support enterprise infrastructure platforms across cloud and enterprise environments

• Execute production infrastructure changes in accordance with operational and change management standards

• Support day-to-day operational health, maintenance, and troubleshooting of infrastructure systems

• Participate in incident response, root cause analysis, and operational recovery efforts The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Maintain ownership of infrastructure reliability, scalability, security, and operational excellence

• Cross-Platform Infrastructure Support

• Support and troubleshoot:

 Windows Server environments

 Linux systems

 Cloud infrastructure

 Enterprise networking  Identity and authentication platforms

 Endpoint management solutions

 Infrastructure management tooling

• Work across infrastructure disciplines without reliance on narrowly defined technology boundaries

• Collaborate with peers, business, project, and application teams to support enterprise initiatives

• Core Infrastructure & Identity Services

• Support enterprise infrastructure technologies including:

 DNS  DHCP  TCP/IP  Routing and connectivity  VPN technologies

 TLS/SSL  SSO/SAML authentication

• Maintain and troubleshoot endpoint management platforms including:

 Microsoft Intune

 Windows Autopilot

 Patch My PC

• Troubleshooting & Problem Resolution

• Diagnose and resolve complex infrastructure and systems issues across multiple technology layers

• Apply structured troubleshooting methodologies and logical problem-solving techniques

• Utilize logs, metrics, packet captures, and system analysis to isolate root causes and remediate as necessary

• Respond effectively during outages, escalations, and high-pressure operational situations

• Recognize knowledge gaps quickly and seek assistance appropriately when necessary

• Automation & Continuous Improvement

• Contribute to infrastructure automation and infrastructure-as-code initiatives

• Learn and adopt automation technologies and modern operational practices as needed

• Support or develop automation solutions using tools such as:

 Terraform  Ansible  PowerShell  Python

• Create and maintain high-quality operational documentation, standards, and procedures

• Identify opportunities to improve reliability, operational efficiency, and scalability