CMDB Operations and Infrastructure Engineer

The CMDB Operations and Infrastructure Engineer is responsible for the day-to-day operational support, quality, and reliability of the Configuration Management Database (CMDB). This role focuses on discovery enablement, integrations, data health, and operational sustainment across on prem and cloud environments, enabling senior engineers to focus on architecture and strategic initiatives. The Configuration Management Database (CMDB) Team delivers a single source of truth for IT assets and services across the enterprise. We enable effective governance, discovery, and integrations by leveraging ServiceNow Discovery, cloud and asset discovery capabilities, and innovation initiatives including AI-enabled automation. Our work is foundational to reliable, scalable, and resilient IT operations. Grow With Us You’ll join a collaborative team where learning is encouraged, innovation is supported, and your work directly impacts enterprise IT maturity. This role offers opportunities to expand skills in ServiceNow, cloud discovery, automation, and AI enabled IT operations, while building a strong foundation for long term career growth.

Core Responsibilities

• Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
• Support and maintain ServiceNow Discovery across on‑prem and cloud environments (AWS, Azure, GCP).
• Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
• Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
• Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
• Support onboarding and sustainment of new technologies and AI‑enabled capabilities from an operational perspective.
• Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed.
• Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
• Support platform upgrades, patches, monitoring, and performance optimization.
• Create and maintain technical documentation, diagrams, and troubleshooting guides.

Why This Role Matters

• Stabilizes and scales enterprise CMDB operations
• Enables faster onboarding of new tools and discovery sources
• Improves data quality supporting audits, risk management, and IT service operations
• Preserves senior engineering capacity for innovation and transformation initiatives

Qualifications

• Minimum of five years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.
• Bachelor’s degree in a related field or equivalent practical experience.
• Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support.
• Hands-on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles.
• Working knowledge of cloud platforms such as AWS, Azure, and/or GCP.
• Experience supporting or integrating enterprise tools across infrastructure, asset management, or security domains.
• Strong troubleshooting, analytical, and operational problem‑solving skills.
• Ability to work effectively in a governed, standards‑driven environment.
• Clear written and verbal communication skills.

Preferred / Nice To Have

• ServiceNow certifications (System Administrator, Discovery) or willingness to obtain.
• ITIL Foundation certification or familiarity with ITIL practices.
• Exposure to additional enterprise tools (e.g., JAMF, Akamai, Wiz, Imperva, CrowdStrike).
• Experience supporting discovery, data normalization, and configuration governance at scale.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.