Mail & Office Support Operator in Digital & Workplace Solutions (all genders)

As a Mail & Office Support Operator in Digital & Workplace Solutions, you provide high-quality mail, scanning, and office support services that help our Berlin office operate efficiently and professionally. You work as part of a small on-site team, using digital and technical solutions-such as package lockers, scanners, and tracking devices-to deliver services to agreed deadlines and quality standards. You'll be based in Berlin and report to a direct manager in our Frankfurt Head Office, following global control procedures to keep processes robust and well managed.

Job responsibilities

• Receive, sort, distribute, and ship incoming and outgoing mail and packages in line with required quality standards
• Operate package locker, scanning, and tracking solutions to support a controlled and transparent process
• Scan, index, and route documents using agreed document management practices and tools
• Monitor service deadlines and daily volumes to meet productivity expectations
• Support clients with basic office solutions, including stationery requests and distribution
• Assist with minor issues on office print devices and coordinate support when escalation is needed
• Maintain accurate logs and records for mail, shipping, scanning, and related activities
• Prepare and manage meeting facility support tasks as needed to enable a professional client experience
• Follow global control procedures consistently to ensure robust, compliant processes
• Communicate clearly with on-site stakeholders and your Frankfurt-based manager on service status and issues

• Experience performing mailroom, shipping/receiving, scanning, or office support operations
• Ability to meet established deadlines, quality standards, and productivity expectations in a service environment
• Confidence using digital tools and office technology (for example scanners, tracking devices, and print devices)
• Strong attention to detail when handling documents, labels, and service tracking records
• Customer-focused mindset with a professional approach to on-site support
• Ability to work effectively as part of a small team in a new office environment
• Clear written and verbal communication skills to coordinate requests and updates
• Ability to follow defined procedures and controls consistently

• Experience supporting document management processes and basic record-keeping workflows
• Familiarity with package locker workflows and high-volume mail handling
• Experience providing meeting room or client facility support in an office environment
• Comfort troubleshooting minor, routine issues with print devices and escalating appropriately

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.