Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : SUSE Linux Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, your day involves serving as the primary liaison between clients and the system or application environment. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role requires you to identify client issues precisely and develop well-informed solutions, ensuring the continuous and smooth operation of critical systems. This position demands attentiveness to detail and a proactive approach to problem resolution, fostering a reliable and efficient technology experience for all stakeholders.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document and share knowledge to support team learning and continuous improvement.
• Assist junior team members in understanding complex issues and developing troubleshooting skills.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SUSE Linux Administration.
• Strong understanding of Linux system architecture and command-line tools.
• Experience in monitoring and maintaining system health and performance.
• Ability to troubleshoot and resolve issues related to system configuration and application integration.
• Familiarity with scripting languages to automate routine tasks and improve operational efficiency.
• Knowledge of security best practices and patch management in Linux environments.

Additional Information:

• The candidate should have minimum 3 years of experience in SUSE Linux Administration.
• This position is based at our Coimbatore office.
• A 15 years full time education is required.

, 15 years full time education