Senior IT Engineer

About the Company

InfoSystems, Inc., is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, national origin, sexual orientation, familial status, age, handicap, marital status, etc.

About the Role

The Senior IT Engineer serves as a senior technical resource responsible for designing, implementing, and supporting complex client environments. This role combines advanced engineering expertise, Level 3 escalation support, consultative pre-sales guidance, and strong client-facing communication to deliver secure, reliable, and business-aligned IT solutions.

Responsibilities

• Provide Level 3 escalation support and senior technical guidance for networking, cloud, server, virtualization, identity, endpoint-management, and general IT issues.
• Design, implement, patch, and maintain secure network solutions, including LAN, WLAN, WAN, SD-WAN, firewalls, routers, switches, VPNs, segmentation, remote access, and identity-based access controls.
• Develop detailed implementation and migration plans for network, server, virtualization, cloud, Intune, and Entra ID projects, ensuring secure, reliable, and well-documented delivery.
• Administer, support, and optimize Azure, AWS, Microsoft 365, Entra ID, Intune, Windows server environments, virtualization platforms, and related client infrastructure.
• Perform technical research, audits, testing, and performance analysis to identify operational issues, validate functionality, and recommend improvements.
• Maintain accurate documentation of client networks, systems, hardware, configurations, and project work for internal teams and client reference.
• Serve as a consultative, client-focused pre-sales engineer by supporting Account Executives with discovery, solution design, proposal input, and technical presentations.
• Lead technical discussions with C-suite executives and other key stakeholders, translating complex technical concepts into clear, business-aligned recommendations.
• Identify and communicate opportunities for upgrades, optimizations, or new solutions within existing client environments to improve outcomes and support business growth.
• Execute post-sales project work, including implementations, migrations, optimizations, and troubleshooting, while coordinating priorities with the Project Management Office and service teams.
• Mentor lower-tier engineers, share technical knowledge, and promote a culture of engineering excellence, service ownership, and strong customer experience.
• Participate in the on-call rotation and respond to escalations as needed to support client operations.
• Attend trade shows, marketing events, technical training, and other programs as assigned.
• Utilize assigned company technology effectively and appropriately as a work tool, including emerging AI tools and platforms where applicable to improve automation, monitoring, solution design, and service delivery.
• Perform other related duties as required, consistent with the general nature and level of the role.

Qualifications

• A minimum of 5–7 years of experience in the information technology field, with significant focus on networking and customer-facing engineering roles.

Required Skills

• Extremely high moral and ethical values and standards.
• Demonstrated pattern of business success in “engineering excellence” and service delivery.
• In-depth understanding of communication and routing protocols (e.g., TCP/IP, BGP, OSPF, VLANs, QoS).
• Strong experience with enterprise network security technologies (firewalls, VPN, IDS/IPS, secure remote access).
• Familiarity with cloud infrastructure and networking (e.g., Azure, AWS) and hybrid environments.
• Experience with server virtualization and modern hypervisor platforms.
• Solid understanding of network operating systems (e.g., Cisco IOS/NX‑OS, JUNOS, or equivalent).
• Strong generalist IT skills across Windows servers, identity/Entra ID, Intune, storage, endpoint management, and common SaaS platforms.
• Experience in consultative pre‑sales engineering solutions within an IT services framework.
• Experience communicating with people with different levels of technical proficiency.
• Experience in the development and promotion of a service‑excellence corporate environment.
• Demonstrated ability to overcome obstacles to meet objectives.
• Solid networking, time‑management, negotiation, and problem‑solving skills.
• Strong verbal, written, and interpersonal communication abilities.
• Desire and willingness to learn new technologies and utilize them—including emerging AI tools and platforms—to maximize performance and effectiveness.
• Relevant certifications are a plus (e.g., CompTIA Network+, CCNA/CCNP, Azure/AWS certifications, Microsoft 365/Intune‑related certs).

Preferred Skills

• Positive reviews and feedback from customers, partners, and peers regarding performance, professionalism, communication, and attitude.
• Demonstrated pattern of professional growth and development in networking and broader IT disciplines.
• Accurate documentation and maintenance of records in the call‑tracking and project systems for all customer problems, requests, and project activities.

Pay range and compensation package

• Salary or Hourly: Salary
• Position: Full-time
• Position type: Exempt
• Report to: Manager of Engineering
• Travel: Less than 25%
• Role: Hybrid Position

Equal Opportunity Statement

InfoSystems, Inc., is an Equal Opportunity Employer. We do not discriminate based on race, religion, gender, national origin, sexual orientation, familial status, age, handicap, marital status, etc.