Senior Site Reliability Engineer--Pittsburgh, PA / Phoenix, AZ / Strongsville, OH--Full Time

Title: Senior Site Reliability Engineer

Location: Pittsburgh, PA / Phoenix, AZ / Strongsville, OH (On-site)

Duration: Full Time

Job Description

:ROLE SUMMAR

YWe are seeking a Senior Site Reliability Engineer to support a mission-critical Run the Bank (RTB) application portfolio within a Software Reliability & Controls organization. This role is focused on production stability, operational excellence, and risk management for high-availability systems in a regulated enterprise environment

.This position is ideal for an experienced engineer who thrives in production environments, takes ownership of system stability, and can partner effectively across infrastructure, security, and application teams to reduce operational risk and improve reliability

.JOB DESCRIPTIO

NIdentifies and establishes ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through analytics and metrics. Responsible for site design consulting, platform management, and capacity planning. Defines, creates, and ensures that robust dashboards and monitoring systems are implemented. Identifies, coordinates, and implements SLAs and SLOs through the use of established robust monitoring for applications, service sites, and platforms. Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding. Troubleshoots priority incidents and participates in blameless post-mortems. Understands the stack to optimize complex systems and user interactions — including how code is deployed, configured, and monitored — as well as the availability, latency, change management, emergency response, and capacity planning of services in production. Engages in testing strategy approaches and results, complex incident response and root cause analysis efforts, resolving underlying issues, driving continuous improvement in incident management, and reducing mean time to resolution. Mentors and trains junior team members on best practices for infrastructure management and disaster recovery

.KEY RESPONSIBILITIE

SProduction Support & Monitorin

g• Monitor, maintain, and support systems and software to ensure high availability and production stabilit

y• Monitor system health and availability, responding to incidents, alerts, and escalations as neede

d• Act as a senior technical resource during production incidents, driving timely resolution and clear communicatio

nMaintenance & Operational Executio

n• Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencie

s• Troubleshoot issues across application, infrastructure, network, and database layer

s• Partner with internal technology teams to execute production changes safely and in accordance with change management processe

sRoot Cause Analysis & Continuous Improvemen

t• Conduct detailed root cause analysis (RCA) for incidents and production issue

s• Implement corrective and preventative actions to prevent recurrenc

e• Identify recurring issues and drive process improvements and automation to reduce risk and manual effor

tDocumentation & Knowledge Managemen

t• Develop and maintain documentation for supported systems and applications, including runbooks and operational procedure

s• Ensure system knowledge is documented, current, and accessible to support continuity and resilienc

yRisk, Governance & Complianc

e• Follow and support application governance, audit, and regulatory requirement

s• Participate in business continuity, resiliency, and disaster recovery activities as require

d• Maintain a strong focus on risk awareness and customer impac

tCORE COMPETENCIE

S• Customer Solution

s• Business Managemen

t• Application Developmen

t• User Experience Design (UX

)• Software Solution

s• Release Managemen

t• Process Improvement

s• Group Problem Solvin

g• Desig

nREQUIRED TECHNICAL SKILL

SOperating System

s• Linu

x• Windows Administratio

nDatabases & Data Acces

s• Oracl

e• Microsoft SQL Serve

r• Knowledge of NDM / data transfer mechanism

sApplication & Integratio

n• DN

S• JSO

N• JW

TPlatforms & Tool

s• Incident, change, and problem management — ServiceNow preferre

d• Knowledge of OpenShift Container Platform (OCP

)• TOA

D• MS SQL Studi

oGenera

l• Strong Excel skills for tracking, analysis, and reportin

g• Ability to communicate technical concepts clearly with partner teams across multiple domain

sPREFERRED / NICE-TO-HAVE SKILL

S• Red Hat OpenShift / Kubernete

s• MongoD

B• Advanced ServiceNow usag

e• Venafi / certificate managemen

t• Disaster recovery and data center failove

r• PIN

G• CA

7• Sterling Control Cente

r• Azur

e• CyberAr

k• Dynatrac

e• F

5• Ansibl

eSOFT SKILLS & BEHAVIORAL EXPECTATION

S• Strong organizational skills with the ability to manage multiple prioritie

s• Motivated self-starter who takes ownership and follows issues through to resolutio

n• Ability to learn quickly in a complex production environmen

t• Comfortable working independently without the need for micromanagemen

t• Calm, professional communicator during high-pressure situation