Infrastructure Operations Engineer

Apply before 11:55 pm on Tuesday 30th June 2026

📍 Location

Bristol🏢 60% of your working month, days of your choice.

💰 Package

Total: £40,104 💼

Base: £31,096 💵

Pension: £9,008 🏦

ABOUT THE JOB

We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRC’s Chief Digital & Information Office (CDIO).

This role sits at the heart of a critical platform that supports multiple product teams across HMRC. You will help operate and support a suite of tooling services that enable infrastructure automation, deployment pipelines, and secure access across the estate.

Working alongside senior infrastructure engineers, you will:

- Support live services and operational delivery

- Assist with migration of legacy tooling to strategic ECS infrastructure

- Improve documentation and knowledge sharing

- Help product teams adopt and use tooling effectively

This is a hands-on role combining live operations, support, and enablement, with an opportunity to build deep technical knowledge in a complex, large-scale environment.

It also provides the engineer with the opportunity to interact with various stakeholders using Telford Tooling and feedback to the team.

Job Description

As an Infrastructure Operations Engineer, your responsibilities will include:

Live Service Support (Run)

Monitor and maintain the health of tooling services (e.g. AWX, Jenkins, Nexus, Vault, Bastion)

Perform daily operational checks and ensure service availability

Support incident investigation and resolution in collaboration with senior engineers

Contribute to maintaining service continuity and minimising disruption to product teams

Tooling Administration & Support

Manage user access requests across tooling platforms (e.g. GitLab, Jenkins, Vault, Bastion)

Process requests via shared mailbox, ensuring timely and accurate responses

Support onboarding of new users and teams onto tooling platforms

Provide first-line support and guidance to product teams

Documentation & Knowledge Management

Maintain and improve operational documentation, runbooks, and user guides

Ensure documentation is accurate, accessible, and up to date

Capture knowledge from incidents and engineering activity to reduce risk and improve resilience

Support the creation of documentation that enables product teams to self-serve where appropriate

Migration & Change Support

Support migration of tooling services to ECS infrastructure

Assist with raising and managing change requests through ServiceNow

Contribute to testing, validation, and post-implementation checks

Work with engineers to ensure safe and consistent delivery of changes

Product Team Enablement

Support product teams in using tooling effectively

Provide guidance on best practices and usage patterns

Identify common issues and contribute to reusable documentation and solutions

Help reduce duplication and improve consistency across teams

Collaboration & Stakeholder Engagement

Work closely with infrastructure engineers, product teams, and stakeholders

Communicate effectively with both technical and non-technical audiences

Contribute to team ceremonies, planning, and continuous improvement

Person Specification

We are looking for someone who:

Is comfortable working in a live operational environment

Can balance support work with structured delivery tasks

Has strong attention to detail, particularly in documentation and access control

Is proactive and willing to learn complex systems over time

Works collaboratively across teams and builds positive relationships

Can communicate clearly and effectively with a range of stakeholders

Essential Criteria

Operational & Ways of Working

Experience supporting live services or operational environments

Understanding of Agile and/or ITIL-based ways of working

Communication & Collaboration

Strong communication skills (written and verbal)

Ability to create clear and structured documentation

Experience working with stakeholders or supporting users