System Administrator

8+ years of experience in Infrastructure Operations, Monitoring Services, Enterprise Monitoring, or Observability platforms.

5+ years of hands-on experience administering enterprise monitoring tools.

Strong troubleshooting, analytical, and stakeholder management skills.

Experience supporting production infrastructure, cloud services, applications, networks, storage, and enterprise platforms.

Hands-on experience with automation using PowerShell, Python, REST APIs, and operational workflows.

SolarWinds Expertise

Strong expertise with SolarWinds Orion, including:

- Network Performance Monitor (NPM)

- Server & Application Monitor (SAM)

- Alerting

- Custom Polling

- Dashboards

- Reporting

- Infrastructure Monitoring

- Network Monitoring

Splunk Expertise

Strong expertise with Splunk, including:

- SPL Queries

- Data Onboarding

- Dashboards

- Reports

- Alerts

- Log Analytics

- Event Correlation

Dynatrace Expertise

Strong experience with Dynatrace, including:

- OneAgent

- Smartscape

- Distributed Tracing

- Synthetic Monitoring

- Real User Monitoring (RUM)

- Service Flow Analysis

ServiceNow Integration

Experience integrating monitoring platforms with ServiceNow Incident Management, Event Management, and ITOM capabilities.

Experience supporting automated incident generation and operational response workflows.

Key Responsibilities:

Monitoring Platform Administration

Administer, support, and optimize SolarWinds Orion, Splunk, and Dynatrace platforms.

Ensure platform availability, scalability, performance, and operational health.

Perform upgrades, maintenance, configuration reviews, and platform optimization activities.