Sr. AIOps Engineer

mobileLIVE is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join Our Growth-driven Culture And Help Us Lead, Innovate, And Simplify. We Are Looking For a Team Members Who Embody Our Values

• Empathetic - we listen, we understand, and are considerate of everyone
• Persevering - we dont give up on challenges or people and go all the way
• Inclusive - we value everyone and their perspectives
• Reliable - we deliver what we promise, and more
• Innovative - we make things better than they were yesterday

You will be the technical backbone of the COE. In the first phase, your primary responsibility is building the technical infrastructure that every COE activity depends on: the custom instructions repository, the agent templates library, the GitHub Enterprise org configuration, and MCP server connections to internal systems. You will work directly with our client's platform and DevOps engineers, and you will be the first person to validate that an agent template actually works against a real codebase before it is distributed to teams.

You Will

WHAT YOU WILL DO

• Configure and administer GitHub Copilot Enterprise — content exclusion rules, SSO integration, network allowlists, usage policy settings, and premium request management across Rogers' GitHub org
• Build and maintain the copilot-custom-instructions repository — writing instructions that reflect Rogers' actual coding standards, security patterns, and preferred frameworks across Python, Java, and IaC stacks
• Design and build the initial Tier 1 agent templates — Test Generation, Dependency Update, Documentation Sync, and Linting agents — with Rogers-specific configs, firewall rules, and issue templates
• Define 'agent-ready' issue standards for Rogers teams — create the issue templates that produce the right level of specification for agents to operate reliably
• Configure MCP server connections to Rogers' internal systems — starting with Jira and Confluence, progressing to ServiceNow and internal APIs as the engagement matures
• Troubleshoot and resolve environment blockers — proxy configuration, IDE setup, authentication edge cases, and network connectivity issues blocking developer adoption
• Work with Security team to encode security rules into custom instructions — reducing the volume of agent-generated code that gets rejected in security review
• Instrument the copilot-metrics-dashboard repository — connecting GitHub's usage API to the KPI framework the COE Lead presents to leadership
• Validate agent-generated PRs alongside the Security Reviewer — understanding patterns, improving custom instructions iteratively, and documenting the agent validation protocol

• Expert-level Python — 5+ years as a primary language; writing, reviewing, and debugging production Python in real time
• GitHub Enterprise administration — hands-on org configuration, Copilot policy management, GHAS, and audit log interpretation
• Direct experience writing GitHub Copilot custom instructions and configuring coding agent firewall rules
• CI/CD experience with GitHub Actions — writing and debugging workflows, connecting agent steps to pipelines
• Experience with at least one telco or BSS/OSS technology stack (not required, but strongly preferred)
• API integration experience — GitHub API, Jira API, Confluence API — for MCP server configuration

Core Technical — Python & GitHub

• Python — expert level — production code, automation scripts, API integrations, reviewing agent-generated Python output for correctness and security
• GitHub Enterprise administration — org policies, repository settings, Copilot enterprise config, GHAS code scanning, secret scanning, dependency review
• GitHub Copilot Enterprise configuration — custom instructions authoring, content exclusion, coding agent setup, agent firewall rules, MCP server integration
• GitHub Actions — writing workflows, runner configuration, connecting coding agents to CI pipeline steps, debugging failed runs
• Git at expert level — branching strategies, PR workflows, repo architecture — building the repos the entire COE runs on

• Infrastructure-as-code — Terraform, Ansible, or equivalent — Rogers' Network Automation team runs IaC codebases requiring specific custom instructions
• API integration — REST API consumption and MCP server configuration for Jira, Confluence, ServiceNow, and Rogers internal systems
• Security fundamentals — OWASP patterns, secret scanning, least-privilege — calibrating agent guardrails and working with Rogers' AppSec team
• Test automation familiarity — Pytest, Selenium, Playwright — the Test Generation Agent requires custom instructions informed by Rogers' actual testing patterns
• Container/cloud basics — Docker, AWS, or Azure — enough to understand and document agent runtime environments

• Technical documentation — everything built must be documented well enough for Rogers to maintain it after the engagement ends
• Technical working sessions — whiteboarding agent architectures with engineers, walking through custom instruction logic, explaining design decisions
• Cross-functional collaboration — working simultaneously with DevOps, AppSec, platform engineering, and individual development teams

• Experience working with telco technology stacks — BSS/OSS systems, network management platforms, or customer experience systems
• Understanding of the heterogeneous nature of telco codebases — mix of legacy Java systems, Python automation, and cloud-native microservices
• Awareness of how PIPEDA and CRTC requirements should be reflected in custom instructions and content exclusion rules
• Familiarity with Amdocs, Oracle Communications, or similar BSS/OSS platforms is a strong differentiator

Besides Competitive Salary and working for one of Canadas Best Managed and Top 50 Technology Companies, you should expect:

• Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you
• Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best
• Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs
• Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going
• Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate
• Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us
• Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

mobileLIVE is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.

Are you ready to join the award-winning team and help us accelerate digital transformation?