Technology Services Engineer II

Bristol, United Kingdom | Pax8

Join Pax8 in the UK as a Technology Services Engineer II and play a key role in delivering high-impact technical solutions while growing alongside a business at the forefront of the managed intelligence marketplace.

🚀 Why this role is exciting

This is more than a technical support role — it’s an opportunity to operate as a trusted expert, solving complex challenges and supporting partners with modern cloud technologies. At Pax8, you’ll grow alongside cutting-edge innovation, including AI-enabled tools, giving you space to build future-ready skills while making a real impact from day one.

🌍 Our culture & what makes Pax8 different

At Pax8, culture isn’t just a statement — it’s how we operate every day. We’re passionate about collaboration, growth, and doing meaningful work that helps our partners succeed. You’ll be surrounded by a forward-thinking team that embraces innovation and continuous learning, with support to develop your career and expand your expertise.

⚙️ What you’ll be doing

• 💡 Delivering advanced technical support and guidance across cloud and managed service platforms
• 🤝 Acting as a trusted advisor to partners, helping them resolve complex challenges efficiently
• 🔍 Troubleshooting escalated issues and identifying root causes with a structured, analytical approach
• 📈 Driving continuous improvement by identifying trends, recommending solutions, and enhancing processes
• 🧠 Collaborating with internal teams to share knowledge, improve service delivery, and elevate the customer experience
• 🚀 Supporting adoption of new technologies, including AI-driven capabilities, to improve outcomes for partners

In this role, you’ll directly influence partner success by resolving critical challenges quickly and effectively. Your expertise will strengthen trust, improve outcomes, and help scale the quality of service Pax8 delivers globally.

✅ What you’ll bring

• Solid working proficiency with Azure AD, Intune, SSO, endpoint management, and identity lifecycle operations with minimal supervision.
• Competent with ServiceNow and Atlassian for workflow management, change requests, and documenting technical work.
• Independently supports application onboarding and updates, validating requirements and performing testing.
• Handles routine and moderately complex maintenance tasks with high accuracy.
• Working skill in automation/scripting to streamline repetitive tasks (Python, Power Automate, Terraform).
• Good understanding of cloud infrastructure concepts (Azure/AWS IAM, networking basics, storage, compute).
• Demonstrates practical application of Agile and DevOps practices.
• Understanding of ITIL processes, including incident, change, and problem management.
• Strong troubleshooting capabilities; begins identifying root causes.
• Reliable collaborator who contributes to team deliverables and small projects.
• Communicates clearly with peers, stakeholders, and end users.
• Applies security best practices in daily work.
• Demonstrated ability to handle shifting priorities and moderate ambiguity.
• Highly organized detail-oriented with an ability to prioritize and handle multiple tasks and projects simultaneously
• Ability to grasp complex ideas and change direction quickly in a fast-paced environment
• Excellent verbal and written communication skills with the ability to communicate at all levels in English and other relevant languages depending on the market
• In order to fulfil this role, you should be resident in this country with a valid right to work

• B.A./B.S. in related field or equivalent work experience
• Bachelors degree in related field or equivalent related experience
• ITIL 4 Foundation
• MS-900 - Microsoft 365 Certified: Fundamentals
• AZ-900 - Microsoft Certified: Azure Fundamentals
• AWS Certified Cloud Practitioner (CLF-C02)

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

🌈 Inclusivity

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United Kingdom.

💰 Benefits

• £36,000 - £45,000
• Long term Incentive Plan (Stock Options)
• 25 days holiday (plus bank holidays)
• Private healthcare covered by Bupa
• Bupa dental plan
• Life Assurance
• Income Protection
• Royal London Workplace pension scheme – 5% employer contribution
• Pax8 Cycle to Work Support Scheme Available
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Health & Wellbeing coaching support
• Fun and frequent company and team socials

Our Bristol office is a vibrant, collaborative space designed to bring people together. With modern facilities and a focus on teamwork, it’s the perfect environment to connect, share ideas, and innovate. For this role, you’ll be based on a hybrid model, spending at least three days per week on site to maximise collaboration and engagement.

📈 Growth at Pax8

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

🏢 About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

🔎 Background Checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

⚖️ Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes.

Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/