Back to search
MR DIY Thailand Linkedin · Posted 6d ago

ASRS Software Support Manager

Samut Prakan

Linkedin
Continue to application Add your email once, then Caio opens the original posting.

Indexed description

MR. D.I.Y. is looking for experienced professionals to support and manage mission-critical ASRS software systems within our automated warehouse operations. This role is responsible for ensuring system stability, troubleshooting incidents, and maintaining high availability of warehouse automation platforms.


Key Responsibilities

  • Provide technical support for ASRS software, WMS integrations, and automation platforms
  • Monitor system performance and resolve incidents within SLA targets
  • Troubleshoot software issues and hardware interface connections such as conveyors, shuttles, and cranes
  • Perform root cause analysis and implement preventive solutions
  • Manage system configurations, patches, upgrades, and deployments
  • Maintain documentation for incidents, changes, and system performance
  • Support end-users and vendors on system functionality and issue resolution
  • Ensure 24/7 operational continuity through on-call or shift support
  • Collaborate with IT, operations, engineering, and external vendors


Qualifications

  • Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
  • 3+ years experience for Engineer level / 7+ years for Manager level
  • Experience in application support, warehouse systems, or automation software
  • Knowledge of ASRS, WMS, ERP, or warehouse control systems
  • Technical skills in SQL, Java, Linux, Windows, or scripting
  • Strong troubleshooting and analytical skills
  • Good communication skills in Thai and English is required
  • Chinese language is a plus
  • Able to work shifts or on-call when required


Remarks: The company will conduct a criminal background check before considering hiring for this position.


Working day: Monday - Friday

Office Location: 889, 889, Phraeksa, Mueang Samut Prakan District, 10280 (Warehouse)

Website Company: https://www.mrdiy.com/th/


MR. D.I.Y. Holding (Thailand) Public Company Limited

Head Office: 777 WHA TOWER, 12th Floor, Moo 13, Debaratna Road (Bangna-Trad) KM.7, Bang Kaeo, Bang Phli, Samut Prakan 10540


If you are interested in this position, please apply directly to LinkedIn.

For more information, contact the Talent Acquisition Department.


* English Resume Requested *


Free. 20 seconds. No password. See every match in this search.

Create a free Caio profile to unlock more results and save your role and location preferences.

Unlock free search
Want help applying to roles like this? Search Caio for free. If CV tailoring and application tracking get heavy, Full Caio Agent adds a human specialist.
View Full Agent