Principal DevOps Engineer

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Principal DevOps Engineer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Principal DevOps Engineer

Work Arrangement: Work from Home

Location: Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat

Schedule: Morning Shift

Job Description

• The Principal DevOps Engineer is a dedicated, strategic role embedded within the GWD team responsible for ensuring the reliability, scalability, and security of the web platform ecosystem.
• This role owns infrastructure, CI/CD pipelines, monitoring, and environment management for Adobe Commerce (Magento) and supporting systems.
• The Principal DevOps Engineer translates business and delivery needs into stable, automated, and secure environments that enable the development team to deliver at speed and with confidence.

Infrastructure & Environments

• Act as the accountable owner for environment architecture, deployment patterns, and operational governance across all environments.
• Ensure reliable, scalable, and cost-efficient infrastructure aligned with business needs.
• Oversee environment strategy (dev, staging, UAT, production), including provisioning, refreshes, and access controls.

• Design, maintain, and improve CI/CD pipelines for consistent, automated deployments.
• Implement infrastructure-as-code practices to improve repeatability and reduce manual effort.
• Champion automation across environments to improve developer efficiency and reduce error rates.
• Redesign and implement near-zero-downtime deployment strategies within Adobe Commerce Cloud constraints.

• Establish and maintain monitoring, logging, and alerting systems.
• Drive site reliability practices: availability, performance, capacity planning, and incident response.
• Conduct root-cause analysis and lead continuous improvement of platform reliability.

• Act as the security owner within the GWD team, ensuring platform compliance with group security policies.
• Manage credentials, secrets, and permissions following least-privilege principles.
• Collaborate with the Security Manager (Technology Department) to enforce security best practices and resolve vulnerabilities.
• Access must follow company policy.
• All changes must be committed via version-controlled infrastructure-as-code.

• Partner with Technical Lead, Technical Analysts, and QE Manager to ensure infrastructure and release practices support delivery goals.
• Provide guidance and mentorship to developers and testers on environment usage, deployment practices, and monitoring tools.
• Support post-release stability and participate in incident management.
• Ensure all infrastructure, deployment processes, and environment configurations are documented and version-controlled to prevent points of knowledge dependency.

• Reliability: High availability and performance of all customer-facing environments.
• Efficiency: Reduced deployment friction and faster release cycles through automation.
• Security: Zero critical vulnerabilities left unresolved; strict compliance with group security policies.
• Collaboration: Strong support to delivery pods; positive feedback from developers and testers on enablement.
• Resilience: Documented, repeatable processes for deployments, incident response, and environment management.

• Establish environment parity between development, staging, and production.
• Reduce production release downtime through CI/CD and deployment strategy improvements.
• Strengthen automated testing integration within CI pipelines.
• Formalise environment governance and documentation standards.
• Improve rollback and release confidence mechanisms.
• This role is critical to strengthening platform maturity, reducing operational risk, and establishing repeatable, automated practices across environments and releases.
• The Principal DevOps Engineer will operate as an embedded member of the GWD team, ensuring continuity, documentation, and shared ownership across the team, independent of engagement structure.

Required Skills & Experience

• 5+ years in DevOps, Site Reliability, or Infrastructure Engineering roles, preferably in enterprise web platforms.
• Expertise with cloud platforms (e.g., AWS, Azure, GCP) and containerisation/orchestration (eg. Docker, Kubernetes).
• Strong skills in CI/CD tooling (eg. Jenkins, GitHub Actions, Azure DevOps) and infrastructure-as-code (Terraform, Ansible, CloudFormation).
• Hands-on experience managing environments for complex PHP applications (Magento/Adobe Commerce a strong plus).
• Familiarity with monitoring/logging tools (eg. New Relic, ELK, Datadog) and incident response practices.
• Strong understanding of security practices, vulnerability management, and compliance standards (eg. PCI DSS, GDPR).
• Excellent problem-solving skills and ability to work across distributed, global teams.
• Clear communication in English (written and spoken).

• Must provide a minimum of 45 hours daily overlap with NZ business hours.
• Comfortable working within a distributed global team (NZ, UK, Philippines, Vietnam, etc.).
• Able to attend core planning, release, and architecture sessions in NZ time where required.

• Reports to: Product Manager
• Direct Reports: None

• Product Manager aligns on priorities, validates scope and outcomes.
• Technical Lead validates technical feasibility and solution design.
• Scrum Master supports backlog readiness and sprint planning.
• Technical Analyst shares workload; ensures requirements are clear and contributes to discovery and future planning.
• Developers collaborate on environment usage, deployments, and performance improvements.
• QA/QE ensures releases are testable, validated, and quality is embedded.
• Support Technicians collaborate on stability and incident management needs.
• Security Manager (Technology Department) ensures compliance with security best practices and vulnerability management.
• Cloud/Infrastructure Partners and Vendors support environment provisioning, scaling, and incident resolution.

• Have demonstrated experience redesigning CI/CD and deployment strategies (not just maintaining pipelines)
• Can operate with 45 hours NZ timezone overlap
• Have experience in complex commerce or high-availability environments
• Demonstrate strong ownership and a proactive approach to improving platform maturity, rather than operating purely in a reactive support capacity

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
• **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**