Service Governance Specialist

🚀 We're Hiring: Service Governance Specialist-UAE National

📍 Location: UAE

🏢 Organization: Ankabut – UAE’s National Research & Education Network

Ankabut is seeking an experienced Service Governance Specialist to join our Governance, Risk & Compliance team. This is a strategic role responsible for establishing, governing, and continuously improving the IT Service Governance Framework to ensure resilient, compliant, and high-performing IT service delivery across the organization.

Key Responsibilities:

✅ Govern and enhance IT Service Management (ITSM) practices aligned with ITIL 4, ISO 20000, and COBIT frameworks.

✅ Monitor and manage SLAs, OLAs, KPIs, and service performance metrics.

✅ Drive Continual Service Improvement (CSI) initiatives and service quality assurance.

✅ Lead service governance reporting, audit readiness, and compliance activities.

✅ Oversee service catalog, CMDB governance, knowledge management, incident management, change management, and problem management processes.

✅ Manage vendor performance and ensure alignment with contractual service levels.

✅ Support enterprise risk management and IT General Controls (ITGC) compliance.

Qualifications:

✔ bachelor's degree in information technology, Computer Science, Business Administration, or a related field.

✔ ITIL 4 Foundation Certification (Managing Professional or Strategic Leader preferred).

✔ ISO/IEC 20000 Lead Implementer or Lead Auditor Certification.

✔ Knowledge of ISO 27001, ISO 22301, and COBIT 2019 frameworks.

✔ Experience with ITSM platforms such as ServiceNow, ManageEngine, or Fresh works.

Experience:

🔹 UAE Nationals: 8+ years of experience in IT Service Management, Service Governance, or IT GRC environments.

🔹 Expats: 10+ years of relevant experience with a proven track record in implementing and governing enterprise ITSM frameworks.

If you are passionate about service excellence, governance, compliance, and driving operational maturity, we would like to hear from you.

📧 Interested candidates are invited to applying through LinkedIn.