DSHS FTAA ServiceNow Developer Senior Specialist

Description

We are seeking a self-starter, collaborative, and independent Senior ServiceNow Developer to join the Division of Information Technology (DIT) team within the Department of Social and Health Services (DSHS). Within DIT, the ITSM team works closely with business partners to leverage expertise in website development, information architecture, usability, and technology to deliver innovative technical solutions that support the agency's services and business divisions. Join us and help drive the transformation, modernization, and innovation of the IT processes we use to serve our customers.

As a Senior ServiceNow Developer at DSHS, you will play a central role in designing, developing, and maintaining digital workflows that improve agency efficiency. You will transform complex business requirements into scalable, automated solutions on the ServiceNow platform while serving as a technical subject matter expert (SME) who ensures the platform delivers measurable business value. The ServiceNow Developer is responsible for the full application development lifecycle, including solution design, architecture, development, testing, deployment, and ongoing optimization. In this role, you will collaborate closely with business stakeholders to understand requirements, translate them into technical solutions, and implement workflows that streamline processes and enhance operational effectiveness across the organization.

The official workstation for this position is in Olympia and offers flexible hybrid remote work. You can be based anywhere in Washington State. However, occasional travel may be required based on business needs.

Some Of What You'll Do

• Customize user interfaces, portals, and service catalogs using HTML, CSS, and AngularJS to improve the user experience and service delivery.
• Apply advanced technical knowledge and considerable discretion to evaluate and resolve complex tasks such as constructing efficient applications using stored procedures, functions, server & user controls, web services (using SOAP, UDDI and WSDL) and standard libraries.
• Design, configure, and maintain integration between ServiceNow and external systems using REST/SOAP APIs or ServiceNow Spokes and the Integration Hub to ensure seamless data exchange for business operations.
• Conduct peer code reviews on products developed by junior or peer positions
• Code, compile, and test programs and databases to ensure design specifications are met.
• Consult with business owners/users to translate business requirements and offerings into system functionality and automation.
• Develop user-interface (UI) design, coding, testing and implementation of application components and web services.
• Develop and implement new applications, modules, and workflows for various ServiceNow products (e.g., ITSM, HRSD, ITOM) by writing JavaScript code or low code/no code, configuring business rules, UI policies, and data lookups to automate and streamline business processes.
• Develop data policies, UI actions, business rules and client scripts to automate and standardize, that ensure SaaS applications align with business processes.
• Develop and publish system workflows to automate business and IT support processes in support of agency-wide services delivery.
• Utilizes agency release management processes to ensure system features and changes are properly documented and tracked prior to official release. Utilizes development environments to ensure system modifications are properly tested prior to release.
• Coordinates with system administrators to ensure software and platform version releases are properly tested and approved prior to release into production.
• Train business customers to effectively utilize application functionality to include knowledge and task management, ad-hoc reporting and general usage.

Who should apply?

• A bachelor’s degree including 9 semester or 15 quarter hours of computer science courses

AND

• Seven years of consultative, administrative or supervisory experience in information technology analysis, system maintenance, application development, troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR

• Associates degree or completion of an accredited vocational training program in an Information Technology or related program and nine years of consultative, administrative, or technical supervisory experience in Information Technology analysis, system maintenance, application development, troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR

• Eleven years as an Information Technology System Administration technician or equivalent or higher. Consultative, administrative experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing or programming computer systems applications or databases, or technical support in information technology, or administering or supervising staff that performed work in any of these information technology disciplines will substitute for education on the basis of one year of experience for one year of education.

OR

• A master’s degree will substitute for three years of the required experience. Acceptable professional IT certifications that are currently held and not lapsed can be substituted for up to three years of experience with each certification equivalent to one year of experience.
• 1-3 years of hands-on experience with ServiceNow development related to the underlying web technologies of ServiceNow (e.g., JavaScript, HTML, Glide scripts, CSS, or other PaaS technologies). Experience with integrations using API's, SOAP/REST, ServiceNow Integration Hub Spokes, is preferred.

Preferred Education, Experience Or Certifications

• Information Technology Infrastructure Library (ITIL) Foundations Certification or equivalent
• Experience with designing, developing, testing, implementing, and managing large scale development and integration projects.
• Experience with developing and implementing internal standards to guide the organization in design of technical solutions.
• Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS)

To be considered for this opportunity please include the following:

• Current chronological resume
• Cover letter explaining why you are interested in the job, and your skills and experience that make you the best person for the job
• Three professional references with current contact information

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Contact [email protected] and reference job number 05016

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026