XTN-F143588 | 2ND LINE TECHNICAL TEAM ANALYST

We’re looking for a proactive and technically skilled 2nd Line Technical Team Analyst to join our growing team. In this role, you’ll work directly with clients to support and troubleshoot a wide range of technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop and server environments, and networking products. You’ll also play a key role in mentoring the 1st line team and contributing to product innovation.

- A collaborative and supportive team culture - Opportunities for professional development and certification - Exposure to cutting-edge technologies and global clients - Competitive compensation and benefits - Deliver outstanding customer service with empathy, clarity, and professionalism - Provide 2nd line technical support across Microsoft 365, Azure, Intune, Windows, macOS, and networking environments - Act as the technical escalation point for the 1st line support team, offering guidance and resolution for complex issues - Manage and maintain server and desktop infrastructure using industry-standard tools - Troubleshoot and resolve issues related to hardware, software, and network systems - Assist with the research and development of new products and services to enhance client offerings - Collaborate with internal teams to ensure seamless service delivery and client satisfaction - Document solutions, maintain accurate ticket records, and contribute to internal knowledge bases - Stay up to date with emerging technologies and recommend improvements where applicable - Experience in a technical support or IT helpdesk role (preferably 2nd line or higher) - Strong working knowledge of Microsoft 365, Azure, Intune, Windows OS, and macOS - Familiarity with server management tools and networking products (e.g., firewalls, switches, routers) - Excellent troubleshooting, communication, and customer service skills - Ability to work independently and manage multiple priorities in a fast-paced environment - Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/xtn-f143588-2nd-line-technical-team-analyst-kmc-solutions-inc