Assistant Health Center Manager - Northeast Heights, NM

About Us: Join a dynamic team committed to providing life-saving care, no matter what. At this time in history, more than ever, we are committed to serving diverse communities seeking reproductive care in an inclusive and affirming space. If you feel compelled to answer this call, we can’t wait to meet you! Our clinicians thrive in a busy environment, are adaptable to change, have a passion for providing stigmatized care to marginalized people across the lifespan. Our teams thrive on feedback and center our patients, whatever their needs.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Our Ideal Candidate

• High school diploma or equivalent
• Previous experience with Planned Parenthood as a Health Center Assistant (HCA) or related health care leadership experience preferred.
• Strong leadership and supervisory attributes; Excellent time management skills
• Excellent verbal and written communication skills and customer service skills
• Ability to be adaptable and function well in an ever-changing environment
• Strong ability to cultivate and maintain a team culture in line with our In This Together (ITT) Values and Services Standards
• Critical thinker; Solution-focused/Proactive problem solver
• Ability to work autonomously and as part of a team; Desire to work with all people, irrespective of background, race, or creed
• BLS certification required within 3 months of hire (in house training provided)

What You'll Do

• Supports the Health Center Manager and surrounding sites with operational oversight and tasks.
• Assists with or manages instances of behavior escalation, suspicious encounters, and reportable abuse.
• As needed, performs all applicable responsibilities of the Health Center Assistant and Certified Medical Assistant within the health center including but not limited to: assisting with care for patients, working at the front desk, assisting with billing verification, working in the back office or lab and opening or closing duties.
• Monitors health center flow through patient-centered care strategies that ensure quality patient care, timely appointments, efficient processes, and engaged staff.
• Monitors health centers overall performance and Key Performance Indicators (KPI’s) by accessing the KPI dashboard. May be required to present KPI data in leadership meetings during managers absence.
• Supports the Health Center Manager in creating continuous improvement plans for improved health center performance based on KPI goals.
• Directly supervises CMA’s, PMA’s and HCA’s when delegated by the Health Center Manager.
• Assists the Health Center Manager with the preparation and facilitation of staff meetings.
• Orients traveling staff to the health center and assists in the supervision of all health center staff in coordination with the Health Center Manager.
• Acts as Manager on Duty (MOD) during manager’s absence.

Starting Pay: $29.26 to $37.07 *Although our full pay range is included above, placement is determined by candidate's experience.

Additional Pay: +$2.25/hour for Spanish fluency (upon passing test)

Schedule: Full-time ~37.5 hours/week; Non-exempt; Benefits Eligible; Schedule is TBD and will be discussed during interview

Benefits

• Medical/Vision/Dental, with extended mental health coverage
• Accrued PTO and Sick Time
• 401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service)
• Tuition reimbursement program for qualifying degrees and certificates
• A clinical ladder program that supports professional development and skill expansion
• Employee Assistance Program and WorkLife Partnership.
• Paid Family Leave/Paid Parental Leave and MORE!

To learn more about our amazing benefits visit us HERE.

COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.

Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.