Senior Manager - Digital Engineering

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

Reporting to the Senior Director of Digital Engineering, this role brings together what are often separate disciplines—front-end, full-stack, back-end engineering, and QA—into a single accountable team. The Senior Manager will build and lead the engineering and QA org, set the technical and quality bar, drive velocity without sacrificing reliability, and partner closely with product, marketing, operations, infrastructure, and security to deliver digital products that customers love and the business can count on.

Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

End-to-End Digital Experience Ownership

Responsibilities include but are not limited to:

End-to-End Digital Experience Ownership

• Own the full digital experience across the corporate web presence, customer portal, payment hub, self-service flows, and supporting APIs.
• Partner with the Senior Director of Digital Engineering to translate the roadmap into a credible delivery plan.
• Serve as the single point of accountability for release health, UX quality, performance, and availability.
• Champion customer-centric metrics—conversion, page performance, error rates, and CSAT—over pure ship velocity.

Engineering Leadership & Delivery

• Lead and grow a blended team of front-end, full-stack, and back-end engineers, including tech leads.
• Set architectural standards in partnership with enterprise, infrastructure, and security teams.
• Drive modern engineering practices including trunk-based development, CI/CD, feature flagging, observability, and post-mortems.
• Run sprint and release cadences, remove blockers, and manage technical debt with defensible trade-offs between features, platform health, and cost.

Quality & QA Ownership

• Own quality strategy end-to-end—manual QA, automation, performance testing, and release readiness—as a first-class discipline.
• Build and lead the QA function, including hiring, coaching, and defining career ladders for QA engineers.
• Establish a test automation framework across web and API layers with clear coverage and fast CI feedback loops.
• Define quality gates and release management practices including entry/exit criteria, deployment playbooks, and go/no-go decision rights.
• Own production KPIs (defect escape rate, MTTD/MTTR, change failure rate, SLOs) and drive continuous improvement.

Vendor, Offshore & Partner Management

• Manage a blended workforce of FTEs, onshore contractors, and offshore pods with clear SLAs and quality bars.
• Participate in vendor selection, SOW scoping, and ongoing performance governance.
• Drive documentation and knowledge transfer to keep work portable across pods and individuals.
• Optimize the onshore/offshore mix to hit velocity and cost targets without compromising quality or security.

Cross-Functional Partnership

• Partner with product, marketing, sales, and operations to translate business needs into technical solutions with measurable outcomes.
• Collaborate with infrastructure, security, data, and platform teams to ensure the digital stack is scalable, compliant, and resilient.
• Communicate trade-offs and risks clearly to non-technical stakeholders and senior leadership.
• Represent digital engineering in executive reviews and PE-sponsor updates as needed.

Team Building & Culture

• Recruit, develop, and retain high-caliber engineering and QA talent with a clear succession plan for key roles.
• Foster a culture of ownership, collaboration, continuous learning, and intellectual honesty.
• Recognize strong performance and address underperformance promptly and directly.
• Continuously improve SDLC processes to shorten cycle time and increase quality.

We're Excited if this is You!

Experience And Qualifications Of The Role

• 7–10 years of experience in software engineering, with increasing responsibility across digital product development, web engineering, and quality.
• At least 4–5 years in an engineering leadership role managing three or more teams or pods (engineering + QA; FTEs and vendor/offshore resources), including managing tech leads and senior individual contributors.
• Proven track record of owning the end-to-end delivery of customer-facing web applications, customer portals, or e-commerce/payment experiences at scale.
• Demonstrated experience building and running a modern QA function—manual + automation including framework selection, coverage strategy, and release-readiness processes.
• Experience managing onshore and offshore vendor relationships, including SOW scoping, performance governance, and offshore integration.

Technical Depth

• Strong hands-on foundation in modern web technologies: JavaScript/TypeScript, React, Angular, Node.js; server-side frameworks such as Spring/Hibernate; REST and event-driven integration patterns.
• Practical experience with cloud infrastructure (Azure and/or AWS), containerization and orchestration (Docker, Kubernetes), and microservices architectures.
• Working knowledge of authentication and authorization (OAuth, SAML, SSO), API security, and secure SDLC practices.
• Experience with CMS, personalization, and experience platforms (e.g., ContentStack, Adobe, Salesforce, Vtex, Optimizely, Nosto) and payment solutions (e.g., Stripe, Worldpay, Adyen) is strongly preferred.
• Strong test automation and tooling experience: Playwright, Cypress, Selenium, Jest, JUnit, RestAssured, k6/JMeter, and CI/CD tooling (GitHub Actions, Jenkins, Azure DevOps).
• Comfort with observability and production operations: APM, logging, alerting, SLOs, and incident response.

Leadership & Delivery

• Deep fluency in Agile delivery (Scrum/Kanban), CI/CD, DORA-style delivery metrics, and engineering productivity practices.
• Track record of recruiting and retaining strong engineers and QA engineers, and of coaching tech leads and senior ICs into their next level.
• Experience creating and owning technical and quality KPIs (velocity, defect escape rate, MTTR, change failure rate, automation coverage, availability).
• Excellent written and verbal communication; able to translate technical complexity into business terms and vice versa.
• Proven ability to manage budgets, vendor spend, and SG&A commitments.

Computer Skills Needed To Perform The Job

• Proficiency in Microsoft Office 365

Education

• Bachelor’s degree in degree in computer science, engineering, or a related field, or equivalent experience. MBA or advanced degree preferred.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $155,040 - $210,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.