Customer Support Specialist - LC Software

Job Title: Customer Support Specialist - LC Software

Job Location: Durham, North Carolina, United States of America

Job Location Type: Remote

Job Contract Type: Full time

Job Seniority Level:

Environmental Conditions: Laboratory Setting

Work Schedule: First Shift (Days)

Work Schedule

First Shift (Days)Environmental Conditions

Laboratory SettingJob Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

We seek a Customer Service Training Specialist at Thermo Fisher Scientific to develop and deliver effective training programs for internal and external customers. In this position, you will create and implement learning solutions for electron microscopy and analytical instruments, helping learners understand sophisticated technical content.

Working with our technical training department, you will deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers. You will translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development.

You will work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence. Using our skills-passport system, you will track individual progress and customize learning paths for participants from entry-level to senior specialists.

REQUIREMENTS: • Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content • Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field • Technical understanding of electron microscopy or analytical instrumentation systems • Effective instructional and presentation skills for both in-person and virtual training delivery • Advanced English language proficiency in both verbal and written communication • Ability to translate complex technical concepts into clear, understandable training materials • Interpersonal skills with ability to engage and motivate diverse learners • Demonstrated ability to work independently • Experience with learning management systems and training program development • Practical approach to problem-solving and technical instruction • Ability to travel up to 30-40% for training delivery and customer support • Innovative mindset for developing effective learning solutions and training methods • Project management and organizational capabilities • Collaboration skills for working with global, cross-functional teams

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